Senior Technical Lead

Job Description (Posting).

Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus

Strong troubleshooting skills

Should be able to debug code

Skills

Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus

Strong troubleshooting skills

Should be able to debug code

Education

.Bachelors in computer science or information technology

Other requirements:

Candidate requires presence in office (Hyderabad ServiceNow location) (No remote)

Saturday/Sunday on call requirements only for P1/P2 case tasks

Duties

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources.