Senior Technical Assistant

Qiagen N.V Waltham , MA 02154

Posted 2 weeks ago

QIAGEN Waltham is looking for a unique individual to integrate with a multi-disciplinary team developing DNA sequencing and sample preparation technologies with the intent of improving the lives of patients. This interesting and growing market requires complex instrumentation and workflows containing pioneering chemistry, biochemistry, engineering, analysis algorithms, and both application and cloud based software. The ideal candidate will need to understand the basics of all these fields to accomplish our goals.

The Technician/Junior Engineer position will be part of the Site Management team and will play a key role in the development of next generation sequencing instruments. Day to day responsibilities will include maintaining existing NGS sequencers, lab equipment and other technical instrumentation. Projects will be carried out to ensure the research and development activities performed on site are efficient, effective, and carried out according to our quality standards. Cross-training in other Operations related functions will be required.


  • Maintain and repair research and development instruments as needed.

  • Schedule and perform preventative maintenance and calibrations with minimal disruption to development activities.

  • Manage instrument software and hardware configurations.

  • Track and report instrument failures and solutions using in-house database.

  • Recommend and execute mitigations for common instrument failure modes.

  • Facilitate process improvements and documentation.

Position Requirements

  • Technical degree (Bachelor) in an Engineering field such as Systems, Electrical, Process, Mechanical or a related field.

  • Experience: no experience required.

  • Familiar with working in lab environment.

  • Willingness to work hands-on with instrumentation and equipment.

  • Good excel skills and basic knowledge of databases.

  • Fluent in written and spoken English.

Personal Requirements

  • Self-motivated and team-oriented.

  • Very good communication and presentation skills.

  • Desire to work in multidisciplinary and diverse environment.

  • Strong problem solving skills.

  • Highly accountable.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Please submit your CV and a Cover Letter for this open position.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Technical Support Engineer/Lead

Wolters Kluwer

Posted 6 days ago

VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Senior Technical Support Engineer/Lead -- 19-20314 Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right! RESPONSIBILITIES: * Provide superior technical support to clients, allowing them to effectively use the OneSumX FS suite of software products. * Mentor new/junior Technical Support Engineers and complete special projects as an individual contributor * Receive first-line calls & emails, triage and resolve issues using advanced troubleshooting, customer service, and technical skills * Escalate to Level-3 Support, SQA, Product Management, Development, and/or Consulting as needed * Apply solid diagnostic and troubleshooting skills to isolate and most cases fix complex software & database related problems; must understand and execute methods of bringing issues to closure * Provide technical assistance on assigned customer issues, training on new and existing products and feedback to management regarding the technical skill and training needs of the Tier-1 staff. * Responsible for the installation, maintenance, deployment and subsequent support of environments used for Pre-Sales activities * Comply with all SLA requirements including reporting protocols, time of response and resolution, and internal notification * Take ownership of high visibility or volatile customer issues/calls where advanced technical expertise or troubleshooting skills are required to reach resolution * Work closely with Product and Development staff to proactively advocate client issues in regard to defects and enhancements * Assist with the internal/external evaluation, hiring, and training of new technical support engineers * Minimum of six years of Technical Support experience, minimum of two years of experience in a Team Lead or Mentor role * Excellent relational database management skills in MS SQL Server Skills include but not limited to in-depth knowledge of SQL scripting, jobs, maintenance plans, stored procedures, and advanced SQL troubleshooting skills * Proficiency with Windows operating environments, prior experience supporting cloud (Azure) based products/applications is highly desirable * Minimum of a Bachelor's degree from an accredited college (CompSci or related major) OR equivalent work experience * Excellent communication and customer service skills including empathetic and active listening and the ability to clearly and patiently articulate solutions to end-users at all levels, particularly DBAs. * Superior client management skills, including demonstrated ability to successfully resolve issues with senior level clients * Prior experience supporting financial institutions or financial software firms is a huge plus * Exposure to ASP.NET/C#/SQL/Azure, COM Object Programming area plus ABOUT WOLTERS KLUWER Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about our solutions and organ Wolters Kluwer Waltham MA

Senior Technical Assistant

Qiagen N.V