Cybercoders San Jose , CA 95101
If you are a Senior Technical Account Manager, ideally from a Security Domain with strong working experience, please read on!
Based in San Jose, CA (near the Westfield Valley Fair), we're a mid-sized security company ( 100 people) with recent funding on a mission to ensure the security of many global organizations. Our solution software is configurable for both local and multinational organizations and has evolved into the lightest, most scalable endpoint solution in the world.
Our ideal candidate will complete deliverables and meet or beat expectations within designated timeframes, as defined by a project plan. Successful candidates will have a strong technical foundation enhanced by a clear devotion to serving and satisfying customers.
What You Will Be Doing
Work effectively with customers' security and operations teams to understand their security infrastructure and issues.
Manage projects to deploy our software solution into both POC and Production customer environments.
Provide Tier 1 and Tier 2 support to customers for both troubleshooting and usage of our software platform as needed.
This includes solving technical problems that may arise during both post-deployment issues and initial integration with existing systems in the customer infrastructure.
Establishing trust with clients by maintaining privacy, confidentiality, and objectivity for all interactions with the customer and their data.
Coordinating with engineering resources for Tier 3 support of our solutions for existing customer deployments as needed.
Providing feedback based on personal and customer impressions of our services, reporting bugs and problems encountered in the field, and making recommendations for improvement and new service features.
What You Need for this Position
5+ years of experience in security, operations, project or account management, system administration.
Security domain knowledge is a nice plus
Experience with administration, troubleshooting in Linux and Windows Environments
Nice to Have:
Knowledge of the Insider Threat Kill Chain
Experience deploying solutions in environments that interact with enterprise grade devices such as firewalls, load balancers
Experience with SIEM systems (e.g. HP ArcSight, IBM QRadar)
Experience with scripting in Linux and Windows Environments (PowerShell or Python experience preferred)
Ability to access data using industry standard tools (e.g. PostgreSQL, ElasticSearch, Lucene, Kibana, Excel)
What's In It for You
HUGE room for career growth, we promote upward movement.
You work will be combating cyber fraud/hacking.
Great office location, plenty of things to do and places to eat on your lunch break / after work.
We're a leading company, with a global presence, fun office environment with very sharp engineers.
So, if you are a Senior Technical Account Manager looking to work in the Security Domain, please apply today!
Applicants must be authorized to work in the U.S.