Charles Schwab Platform and Product Management defines the experience and oversees the management of Schwab's electronic channels (Schwab.com and mobile apps) and internal platforms used by Schwab service representatives and financial consultants. The group is responsible for providing tools and experiences that enable clients to achieve their financial objectives, while supporting the strategic growth of the firm. The group supports all of Schwab's business enterprises and works with a wide range of internal stakeholders including IT, sales and service, strategy and marketing.
The group is seeking a Senior Team Manager of Regulatory Communications and Forms who will be responsible for leading strategic platform, product and communication projects, working with product managers within the group and stakeholders throughout the firm. The Senior Team Manager will be a key member of the Regulatory Communications and Forms leadership team.
What you are good at
Manage, develop and drive engagement for a team of full-time Sr. Product Managers responsible for product development, maintenance and communication functions as well as contractors on a variable basis based on the needs of the business
Recruit talent with demonstrated competencies and capabilities; actively foster the growth and development of individuals; set clear goals and expectations and provide specific performance feedback; coach others to yield better performance; delegate responsibilities and empower individuals to take action; lead others to achieve results; recognize contributions.
Own the Forms Platform (Adobe Experience Manager) from an end-to-end Product perspective ensuring the maintenance and delivery of critical regulatory communications across the firm. Lead cross-firm initiatives to update regulatory communications for emerging rules and regulations as well as enhance the client experience and improve operational efficiency.
Working with our tech partners, own and ensure all platform capabilities are scaled to support a more than double increase in forms volume.
Own and maintain the Product Roadmap, KPI's/OKR's, Sizings, budget and end-to-end processes for RegCom forms.
Collaborate closely with multiple stakeholders across Schwab's business, legal, financial, operations, service, agency
Prioritize and manage a queue of projects, making trade-offs and negotiating with business partners, internal creative agency, and support partners under an Agile construct.
What you have
BA or equivalent degree required.
5-7 years of relevant work experience, including background in product management and financial services.
Experienced people manager with demonstrated ability to build and lead highly effective teams.
Excellent written and verbal communication skills, including being able to synthesize data, develop recommendations, and influence and persuade partners.
Strong analytical and problem-solving skills with the ability to identify opportunities and execute to meet strategic objectives.
Familiarity with Adobe software and online analytics.
Content Management Services experience.
Effective relationship builder with the ability to partner cross-functionally and work effectively with various levels of the organization.
Comfort with ambiguity and an ability to learn quickly and thrive in a complex, dynamic environment.
Project management skills, with a track record of execution across multiple functions.
Charles Schwab Corporation