Senior Team Leader

POSITION PURPOSE

Overview

This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service.

The Travel and Expense Senior Team Leader (T&ETL) is responsible for administering the corporate credit card programs, to include but is not limited to card & system maintenance, data analysis, audits, report creation & distribution. Travel and Expense Team Leader (T&ETL) is responsible for building and maintaining relationships with internal and external parties, researching account activity, best practices, and options in conjunction with company initiatives.

Oversee the T&E Corporate Card's goals and objectives, providing procedural guidance and technical assistance to employees. Monitor and maintain the card program and contributes to the development, implementation, and maintenance of the corporate card policies, procedures, and program metrics. Perform audits of corporate card transactions and expense reports to ensure proper card usage. Elevate issues to senior management.

MAIN RESPONSIBILITIES

• Program Management: Serve as the sole primary contact for all aspects of Zoetis' expense card programs, including card issuance process from application to distribution, policy maintenance and enhancements; Manage the relationship with the Company's card provider(s), extracting maximum value from the partnership; Serve as an expense card "help desk" answering cardholder questions; Make recommendations for changes in the Company issued credit card and T&E policies based upon internal/external trends and update policy documentation upon management's approval of these changes.

• Audit and Control: Ensure team conducts routine and random account audits to detect potential fraud, liability, circumvention, and inappropriate business/procurement activities; Ensure compliance with company policies, procedures, and report exceptions to employees and, as necessary, to their managers and/or Internal Audit. Ongoing and random spot checks are performed as deemed necessary by GPO and/or Finance leadership. The T&ETL prepares and submits reports and/or metrics detailing the audit findings.

• Spending Limits: Monitor individual and single transaction credit limits and adjusts as necessary with the goal of minimizing the organization's overall credit and risk exposure.

• Card Distribution and Termination: Guide the card application, approval, and distribution process; Communicate and identify employee non-adherence to policy; Identify potential cardholder issues and terminate cards in accordance with card policy.

• Span of Allowable Purchases: Evaluate, on an ongoing basis, the types of transactions that are occurring for trends and potential fraud and misuse as well as compliance to Procurement's preferred purchase transaction protocol. Where misuse is detected, collect all pertinent information for further management action.

• Use of Card Data: Serves as an analyst and liaison for other members of the Strategic Sourcing and Procurement Department, especially as it relates to opportunities to improve the overall cost and efficiency of purchased products and services; Create management, business unit, and metric reports for distribution with further analysis on corporate card activity (declined charges, program non-compliant activity, outstanding unreported charges, and activity by merchant or MCC code) and follow up as necessary.

• Training and Communication: Ensure team provides initial and refresher cardholder training for new card users on systems such as the expense reporting platform (Concur) and card provider system (Access Online); Prepare and publish user tips, aids, and other methods of communicating expectations and requirements to the cardholders' benefit; Guide users on the travel and expense management program and troubleshoot issues on those programs as necessary.

• Overall program management: Exhibit an overall professional and personal attitude that projects a positive image while fostering an excellent working relationship with existing and future users and consumers of reporting information; Develop collaborative relationships with business groups and locations to ensure an open and productive line of communication to project an image of service and confidence in the direction of Strategic Sourcing as well as the Company. The incumbent must exhibit detailed and real-time follow-up with requests from cardholders, managers of cardholders, GPO, and card provider(s) to resolve card-related issues. The T&ETL maintains the most current knowledge of card management systems and reporting capability to provide up to date training and troubleshooting on card provider(s)' software.

• Lead and manage the T&E Global Team

• Track and KPIs for the team

• Use KPIs to continuously improve the efficiency of the team, while ensuring the team is meeting quality and performance standards.

• Organize resources across multiple disciplines on all team activities.

• Ensure timely responses to incoming inquiries including issue resolution. Act as a point of escalation.

• Ensure compliance with any regulatory requirements for local and international markets.

• Lead T&E systems and corporate card implementations within Zoetis

EXPERIENCE, SKILLS, KNOWLEDGE

Education/Experience

• Bachelor's degree in fields related to Finance or Processes, like Business Administration, Accounting, Industrial Engineering, or equivalent experience required.
• 6-8 years related experience preferred or equivalent combination of education and experience working within SSC/BPO in T&E roles is required.

Skills/Abilities

• Fluent in English is mandatory, Portuguese desirable.

• Intermediate to advanced knowledge of Microsoft Office suite (to include Excel, Word, and PowerPoint) strongly preferred.

• Concur and American Express (AMEX) experience is essential.

• Previous Procure to Pay experience desirable.

• Excellent customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills.

• Has experience leading and training their more junior employees within their department or under their direct report.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Seizes Accountability: Will stand up and be counted; doesn't shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position; is comfortable working alone on a tough assignment. Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.

• Candidates must be able to demonstrate a clear interest in the role and how it forms part of a long-term career plan.

We Offer:

• Competitive salary and benefits package (private healthcare and insurance, Meal allowance, Parking, corporate events for employees)

• Asociación Solidarista

• Professional and supportive working environment

• Co-funding of professional qualifications and program Tuition reimbursement

• Possibility to work remotely from home on selected days

• Modern office space with Doctor's office

• Exposure to a dynamically growing leader of the global animal health-care segment

Full time