Senior Team Lead, Drayage Operations, Road US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Torrance, CA

Division: DSV Road US

Job Posting Title: Senior Team Lead, Drayage Operations

Time Type: Full Time

Summary

The Senior Team Lead, Drayage Operations will be responsible for overseeing the day-to-day operations of the Drayage team. This includes ensuring that shipments are handled efficiently and effectively, maintaining compliance with all regulations, and providing excellent customer service. The Senior Team Lead will also serve as a mentor and coach to team members, providing guidance and support as needed.

Duties and Responsibilities

• Manage all drayage operations within a specified geographic region, ensuring efficient and timely movement of goods.

• Fulfill a dual role as a "Player Coach," actively participating in and leading drayage operations team to ensure smooth execution and team success.

• Manage carrier relationships, including handling inquiries, resolving issues, and ensuring carrier satisfaction.

• Collaborate closely with other departments such as sales, customer service, and logistics to ensure alignment of goals and objectives.

• Develop and maintain strong relationships with carriers, vendors, and other partners to ensure high-quality service and competitive pricing.

• Ensure all shipments are actioned, documented, and updated in a accurate and timely manner.

• Monitor industry trends and developments and make recommendations for process improvements and cost savings.

• Communicate with management and other stakeholders on a regular basis to provide updates on team performance, customer issues, and other relevant information.

• Ensure compliance with all relevant regulations, policies, and procedures governing drayage operations.

• Drive continuous improvement initiatives to enhance processes, systems, and workflows to support business growth and scalability.

• Drive cost-effective strategies by skillfully negotiating and quoting rates with carriers, both on a spot and long-term basis, to optimize operational efficiency and financial performance.

• Lead performance reviews with carriers, meticulously evaluating Key Performance Indicators (KPIs) to ensure alignment with organizational objectives and drive continuous improvement initiatives.

Supervisory Responsibilities (if any)

• Overseeing the work of the Drayage team, which may include supervising team members and coordinating with other departments and teams.

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required.

• At least 3 years of experience in Drayage operations or a related field is required.

• Prior experience in a supervisory or leadership role is preferred.

Skills & Competencies

• Strong knowledge of Drayage regulations, procedures, and documentation requirements

• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.

• Strong interpersonal and communication skills, with the ability to work effectively with team members, customers, and partners.

• Ability to analyze data and make informed decisions based on that data.

• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Preferred Qualifications

• Certification in logistics or supply chain management is preferred.

• Prior experience working with Drayage carriers, brokers, and transportation providers is a plus.

• Experience with industry-specific software.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required.

• Experience with industry-specific software is a plus

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Ability to travel by land, air, sea as needed.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment.

For this position, the expected base pay is: $67,000 - $87,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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