Our Human Resources department is seeking a Senior Talent Instructional Designer to join our growing team in our Worcester, MA office.
The Senior Talent Instructional Designer is responsible for creating and customizing content for the enterprise. The ideal candidate will have experience creating business-aligned innovative collateral for all delivery methods, including digital and classroom. He/she will perform needs assessments to identify and develop micro-learnings, leadership development content and instructional materials. In addition, this person will oversee learning analytics and our evaluation and reinforcement strategy. A high degree of technical competency in Learning Management Systems and developing e-learning courses required. This is a Full-time Exempt role.
Manage multiple training design projects and create content for all learning modalities
Conduct ongoing customer needs assessments using written surveys, personal interview techniques, 360-degree feedback, and course evaluations
Monitor quality control to assure that effective and innovative alternative learning methods are meeting the customers' needs
Design and develop script/storyboard/wireframe using multi-media and interactive designs which assure course content integrity
Develop and write measurable action-oriented objectives
Develop an evaluation strategy and use evaluation tools to measure course effectiveness
Leverage analytics to tell a story on learner needs, and effectiveness of our development
Collaborate cross-functionally with business matter experts to ensure best learning outcomes for the enterprise
Consult with internal customers and external partners/vendors to recommend alternative design and delivery training solutions
Apply principles of information design and architecture to organize content and marketing on our eAcademy
Develop a reinforcement plan and design content for traditional programs and digital learnings.
Bachelor's Degree or equivalent
5-10 years' experience in instructional design
Experience developing technology-based trainings utilizing a variety of delivery strategies and designing e-learning content using common authoring platforms (i.e. Articulate, Rise, Lectora)
Excellent organizational skills; ability to handle many projects simultaneously
Good communication and creative/innovative problem-solving skills
Ability to express concepts (e.g. business and technical), ideas, opinions and conclusions, so that others understand and can apply knowledge
Ability to train and coach in a manner conducive to improving performance.
Strong partnering and collaboration across Human Resources and business functions in a complex matrix environment
Inclusive approach with an open and curious growth mindset
Approaches role as a continuous learner and has a strong commitment in day-to-day work
Has an understanding and appreciation of individual differences and works effectively with varied persons and/or groups
Conveys confidence in others ability to do their best, while projecting a positive image and serving as a role model for others
Strong attention to detail
Proficient with technology including SharePoint, PowerPoint, MS Office Suite
Ability to travel as needed.
"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.
Hanover Insurance Group, Inc.