Senior Systems Support Specialist

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Manages development and daily support for project management system used at Discover. Oversees multiple projects, which require several cross-functional resources. Position includes defining project requirements, development, testing, implementation and support for projects or systems of responsibility. Maintain a focus on end-user readiness and proactively understand and bring awareness to data trends. Manage project design and usability reviews. Responsible for improving customer experiences through tracking, manages and optimizes all customer communication touch-points. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Manages project development process from requirements to implementation with and without Business Technology Project Management assistance.

• Develops and maintains an effective understanding of systems needs and processes by managing strategies that drive channel health, improved agent processes and optimization. Manages project prioritization.

• Supports any problems through ticket support, and administers systems as necessary.

• Acts as a resource for colleagues with less experience, may direct the work of other staff members.

• Meets with stakeholders to identify and outline requirements that help identify strategies to improve the operation.

• Advocates on behalf of the field's stakeholders and customers ensuring the implementation of projects have a positive net gain impact overall.

• Establishes and manages business partner, Product Manager, Product Owner, and cross functional unit relationships.

• Responsible for system access allocation and execution of system controls.

Minimum Qualifications

At a minimum, here's what we need from you:

• H.S. Diploma or GED

• 2+ years of experience in management, project leadership, operational experience, customer service, or related experience

• In lieu of a education, 2+ years Management, project leadership, operational experience, customer service, or related experience.

Preferred Qualifications

If we had our say, we'd also look for:

• Bachelor's Degree in Business, or business-related field.

• 4+ years of experience in management, project leadership, operational experience, customer service, or related experience

• In lieu of a degree, 4+ years of experience in management, project leadership, operational experience, customer service, or related field.

• Priority systems administration experience.

• Agile, Lean, or related project leadership certification

• SCRUM Master certification

• PMP

Application Deadline:

The application window for this position is anticipated to close on Jul-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.