Senior Systems Specialist

General Description

ONE DEPARTMENTAL PROMOTIONAL ONLY POSITION

Under general supervision performs technical work in support of the operations of the Information Technology Department. Work involves managing systems specialist technicians and projects; researching, designing, installing, and maintaining server level computer systems that are in use by the City; installing and maintaining the City's telephone system including troubleshooting problems with individual telephones and the telephone switching equipment; installing and maintaining the City's network; representing the City in technology related meetings; maintaining the City's electronic mail system, Active Directory systems, database servers, financial system server, file storage and print servers, and other proprietary systems; verifying the integrity of the databases and performing regular maintenance to ensure operation; installing computer hardware in the field including but not limited to personal computers, wireless systems, and network infrastructure; and installing the City's physical security system. Reports to the Director and Assistant Director of Information Technology.

Duties of Responsibilities

ESSENTIAL JOB FUNCTIONS

Performs server maintenance, installation, and troubleshooting.

Performs new installation of server hardware, network infrastructure, and software systems.

Attends meetings about technology upgrades, projects, etc.

Planning and implementation of new systems or improvements to current systems.

Manages the team of System Specialists and Computer Support Technicians.

Collaborates with Director and Assistant Director in some decision-making and delegation for most day-to-day operations and projects.

Handles and assists with coordinating repairs, installations, and/or distribution of City radio equipment.

Performs day-to-day maintenance of security by adding and deleting users, Antivirus updates, setting up new telephones, etc.

Interacts with system users about issues they are currently having to solve problems, resolve errors, and ensure total satisfaction.

Receives and/or reviews various records and reports such as network flags and alerts; checking overall network health.

Assists and/or collaborates with Director and Assistant Director in preparing and/or processing various records and reports such as work orders, technical specifications, and policies.

Refers to technical datasheets, Internet, technical manuals, consultant reports, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc. when needed.

Operates a personal vehicle, office equipment, and machinery such as network testing equipment, computer, printer, telephone system, etc.

Installs, configures, and maintains the IT Service Desk and assists with assigning and executing trouble tickets.

Installs and assists in maintaining the City's telephone system including troubleshooting problems with individual telephones and the telephone equipment.

Creates and modifies new internet policies in the WatchGuard to allow access/deny access to websites for city employees as requested by IT department supervisors.

Performs data migration and email configuration. Conducts network mapping for employees with a change in access and/or department. Assists and/or backups Office Manager for new hire account creation.

Configures and installs Access Points in required locations throughout the City.

Assist the EOC on a regular basis, keeping all computers and equipment tested, updated and upgraded as needed to increase the Operational Readiness of the EOC in case of storms and other emergencies.

Uses a variety of tools such as network tools, laptop computer, etc.; a variety of supplies such as network supplies, general office supplies, etc.; and a variety of computer software such as Active Directory, Papervision, Microsoft O365, Dameware NT, Microsoft Office, Putty, etc.

Receives, configures and deploys city equipment; such as MFA's, new city cell phones, laptop computers and iPads to required employees.

Addresses and guides techs on troubleshooting or configuration issues relating to hardware or software requiring assistance.

Assists with installs, troubleshoots, repairs, and maintains analog telephone equipment and analog telephone lines throughout the city.

Works with and assists installation technicians from outside vendors to ensure all work completed per standards set by the contracts.

Coordinates telephone, data, fiber, and coax wiring projects throughout City departments.

Installs, troubleshoots, repairs, and will assist technicians maintaining the time keeping equipment.

Works closely with our third-party consulting firm to administer the City data backup system.

Installs, troubleshoots, repairs, and maintains desktop computers or servers, laptops, wireless network adapter cards, network printers, copy machines, fax machines, scanners, desktop card readers, plotters, sign cutters, and any software required for end users to complete their job requirements.

Creates and maintains master computer image.

Maintains and modifies automations that resolve common problems that execute themselves daily on every laptop.

Receives, reads through, investigates and signs off (approved or denied) Right of Way Permits for Code Enforcement to make sure that companies doing underground work (sewage, utilities, storm drainage, etc.) don't dig into or damage the City's Fiber Optic infrastructure.

Sorts through notification emails daily for systems around the city (battery backup power issues, servers or switches going down, etc.) and deals with them on a priority basis, when needed.

Interacts and communicates with various groups and individuals including Directors, Administration, users, Information Technology staff, vendors, and the general public.

ADDITIONAL JOB FUNCTIONS

Checks daily backups.

Troubleshoots errors when other technicians cannot resolve the problems.

Backs up other personnel in the department when needed.

Meets with vendors and consultants.

Performs related duties as required.

Position is classified as Level 4.

Minimum Qualifications

DEPARTMENTAL PROMOTIONAL ONLY: Requires current employment in the City of Kenner's Department of Information Technology in the class of Systems Specialist. Must have a valid Louisiana driver's license.

NON-COMPETITIVE - All candidates determined to meet or exceed the minimum qualification requirement will be certified to the department with the current vacancies for possible interview.

HEALTH INSURANCE: Comprehensive medical benefits options are provided through Blue Cross Blue Shield of Louisiana.

Coverage is effective the first of the following month, following full-time employment. Dependent coverage is also available. The City of Kenner also offers voluntary insurance plans: DENTAL, VISION, and SUPPLEMENTAL INSURANCE PLANS (VOLUNTARY LIFE, CANCER, ACCIDENT, CRITICAL ILLNESS, HOSPITAL CONFINEMENT, LONG-TERM DISABILITY and SHORT-TERM DISABILITY).

LIFE INSURANCE: All full-time employees are insured under a Group Life Insurance policy through Prudential Life Insurance Company.

The coverage is one and half times the employee's salary, up to $300,000. The policy also provides a Basic Accidental Death and Dismemberment benefit. The premium cost is covered by the City of Kenner. Coverage is effective the first of the following month, following full time employment.

RETIREMENT SYSTEM: The City of Kenner's regular full time employees are enrolled with the Municipal Employees Retirement System of Louisiana.

Both the City of Kenner and the employee contribute the required percent to the system. The employee's contributions are kept on account and will be refunded, if the employees leaves employment before they are retirement eligible.

DEFERRED COMPENSATION: The City of Kenner currently participates in a 457 Plan with MassMutual. This is a voluntary investment program that the employees are allowed to participate in at a contribution rate of their choice (must be within the designated maximum and minimum limits, as set for by Plan Document). The City of Kenner does not contribute to the 457 Plan.

HOLIDAYS: Sixteen paid official holidays are observed, plus any other holidays which may be declared by the Mayor.

ANNUAL AND SICK LEAVE: Eligible Kenner employees earn annual leave and sick leave. Accrual of hours will increase based on the number of years of service.

WORKING TEST PERIOD: Upon appointment to a position in the classified service, the employee shall serve a working test period of six (6) months, unless extended.

EAP: The Employee Assistance Program (EAP) is a program which provides a professional to help employees and their families to resolve problems. This service is 24 hrs. / 7 days per week, voluntary participation and confidential.

Kenner reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.

CITY OF KENNER

PUBLIC INFORMATION NOTICE

Agency City of Kenner Civil Service Department

Address 1801 Williams Blvd.

Kenner, Louisiana, 70062

Phone 504-466-5477

Website https://www.kenner.la.us/