A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you'll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Take action to ensure everyone has a voice, inviting opinion from all.
Establish the root causes of issues and tackle them, rather than just the symptoms.
Initiate open and honest coaching conversations at all levels.
Move easily between big picture thinking and managing relevant detail.
Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
Develop specialised expertise in one or more areas.
Advise stakeholders on relevant technical issues for their business area.
Navigate the complexities of global teams and engagements.
Build trust with teams and stakeholders through open and honest conversation.
Uphold the firm's code of ethics and business conduct.
The Puppet Lead will be a member of the Global Hosting Services (GHS) Infrastructure Operations team and have extensive DevOps experience in various configuration management platforms. This person will be responsible for the maintenance and overall integrity of the platform to establish it is always available and operating at maximum efficiency. The Puppet Lead will also be the primary interface between the GHS Operations Team and the varied Firm (PwC) teams that rely on the solution.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
6 year(s) experience in managing enterprise wide large scale IT infrastructure operations at a Manager level or above
Preferred Fields of Study:
Information Technology, Computer Systems Analysis, Management Information Systems
Puppet Certification, Microsoft Certified Professional, Linux Certification, ITIL certification
Demonstrates intimate abilities and or/proven record of success as a Manager in the following areas:
Demonstrating the ability to write Puppet manifest files (ruby) and understand/modify existing manifests from other developers;
Possessing knowledge of Puppet backend infrastructure (MoM, DB, CM), and all facets of console administration;
Understanding of and commitment to ITIL processes and standards and SDLC stages;
Establishing that Puppet is always available and reliable and able to support Global Hosting Services (GHS) SLAs;
Establishing that adequate Puppet capacity, licenses and performance is available to meet projected demand while balancing cost against recovery;
Working with third-party service providers to establish quality and consistent delivery of service to published SLAs;
Working with Asset and Configuration Management across the Global Hosting Service;
Maintaining compliance with Change Control Processes and adhering to standards and documentation;
Monitoring Service Desk systems (ServiceNow) and responding to issues that have been escalated to the GHS that are Puppet or configuration related;
Working with other GHS Operations teams to establish an IT Continuity plan for Puppet and that it is tested annually;
Collating data and distributing daily and monthly operational reports as required;
Taking responsibility for awareness and compliance with all aspects relating to policy and guidelines of the Information Security Management System (ISMS), including but not limited to the Information Security Policy (ISP);
Creating, adopting and staying compliant with all processes and procedures relating to server technology and facilities to maintain certifications such as SOC-2 and BSI 27001;
Performing all related job functions following established processes and procedures in order to preserve the confidentiality of information hosted and managed by the PwC IT Service Co from unauthorized disclosure;
Protecting the integrity of information hosted and managed by the PwC IT Service Co. from unauthorized or accidental modification, and protecting the accuracy and completeness of this information; and,
Reporting any (known or suspected) breach in information security or policies.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.