Senior Systems Engineer

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.

The Senior Systems Engineer will be responsible for the overall management and maintenance of key infrastructure systems and services. As a key member of the Global Infrastructure Team, the Senior Systems Engineer will have responsibility to provide first class service to our internal customers by planning and delivering on tactical technology projects and changes. This position will coordinate technical currency projects - including upgrades, implementations and recommendations for system and process changes to meet business objectives. The Senior Systems Engineer will work closely with other IT teams to accomplish company objectives.

The ideal candidate is someone who is:

• Industry-related experience as a Senior Systems Engineer

• Solid background in virtualization technologies such as VMWare

• Proven background in handling windows servers and services such as IIS

• In-depth Active Directory

• Experience with network diagnostic, monitoring, and analysis tools (e.g., SolarWinds)

• Experience with storage technologies such as PURE Storage

• Experience with technologies such as Citrix VDI and backup solutions such as Rubrik

• Expertise in hypervisor replication technology such as Zerto

• Familiarity with communication protocols (mainly TCP/IP) and routing protocols (e.g., BGP, OSPF)

What you will do:

• Support the day-to-day infrastructure operations for global offices as it relates to underlying infrastructure support

• Lead infrastructure-related projects and deployments, coordinating with other teams as needed

• Ensure core systems such as Cisco UCS, vCenter/ESXI, PURE Storage, Windows Sever Operating systems are patched and updated on a normal cadence to ensure high availability

• Participate in the completion of Datacenter related tasks (e.g., virtual machine provisioning, performance troubleshooting etc.)

• Mentor team members on technical issues

• Participate in an on-call rotation for all data center services

• Act as issue point for global service desk for any server related issues

• Participate in troubleshooting and root cause analysis for service interruption and develop strategies for problem resolution

• Build and maintain operational and procedural documents

• Assist in IT's involvement in SOC 1 certification

• And other responsibilities as required

What you bring:

• Problem solving skills and the ability to prioritize and multitask

• Strong understanding of the operational aspect of enterprise technology management

• Excellent verbal and written communication

• Experience working in a large or midsize company with multiple international offices

• Proven experience owning disaster recovery testing efforts

• Experience handling some aspects of a SOC1 or other type of certification

• Willing to travel internationally 1-2 times per year to global offices as projects dictate

Education Preferred

• Bachelor of Science (B.S) or equivalent experience

Experience

• 5 plus years working in Systems Engineering

#LI-Hybrid