Senior Systems Engineer

The Company:

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development.

The Role:

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance.

Responsibilities:

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure

Requirements:

• Ability to communicate effectively with organizational personnel and clients.
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
• Adapt easily to rapid changes in requests, processes, and procedures.
• Ability to set goals and prioritize tasks.
• Uses an objective, logical, rigorous, and detail-oriented approach to work.
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
• Strong attitude and desire to learn new technologies.
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
• Must work well in a team environment and participate in working meetings
• Hybrid position – Based in NYC area, occasional client visits are an integral part of this role
• Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Core Technical Knowledge:

• MS 365 and O365

• Amazon Web Services
• Microsoft Azure
• Google Cloud Platform
• Cloud Software
• Google Workspace
• PowerShell
• VDI Administration
• MFA Administration
• MDM Solutions
• Experience with NOC software and PSAs
• Experience with Microsoft Exchange
• Experience with router/switch implementation and VoIP systems
• Knowledge of disaster recovery
• Scripting or programming experience
• Experience with cloud servers
• RMM Experience

Requirements

Education and Experience:

• A bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.

Technical Skills:

• Systems administration: Proficiency in managing and maintaining computer systems.
• Network protocols: Understanding of network communication protocols.
• Hardware configuration: Knowledge of configuring hardware components.
• Software deployment: Ability to deploy and manage software solutions.
• Scripting languages: Excellent scripting skills using languages.
• Security knowledge: Familiarity with system security practices.
• Cloud-based computing: Experience with cloud platforms.

Benefits

• Base salary range - $85,000 to $125,000 based on skill and experience.
• Health Insurance
• Dental/Vision Plan