Senior Systems Engineer

Job Title: Senior Systems Engineer

Location: Bloomington, MN

Hours: Full-time; M-F; 8:00 am - 5:00 pm

This position is responsible for the installation, support and maintenance of hardware and software solutions supported by DTS. Emphasis on this position will be server and network support. You will provide professional technical support of servers, networks, and desktops to our MSP clients. Support will be provided over the phone, via remote desktop and at the client site. You will work with and without direct supervision in the office and in the field to ensure superior customer service. The successful candidate will possess a diverse technical background with the expertise to support solutions that meet the technology requirements of our valued customers.

Duties include:

• Server, network, and desktop support via remote desktop and at the client site.

• Provide support of 3rd party software, including implementation and ongoing maintenance.

• Server, network and desktop hardware installation and configuration.

• Maintain a professional appearance and always promote a positive company image.

• Perform other reasonably related duties as assigned by immediate supervisor and other management personnel as required.

• Install, configure, test, and maintain operating systems, application software and system management tools.

• Manage and monitor all installed systems and infrastructure.

• Maintain security, backup, and redundancy strategies.

• Participate in the design of information and operational support systems.

• Liaise with vendors and other IT personnel for problem resolution.

Qualifications:

• 5+ years of professional experience.

• Azure and AWS experience is desired.

• Windows server operating system installation, configuration, and maintenance skills are desired.

• Firewall configuration, installation and maintenance skills are desired.

• Windows 10/11, Microsoft 365 support experience.

• Excellent customer service skills including an ability to follow-up to ensure closure of issues.

• A positive, customer service-oriented attitude.

• Ability to work individually and as a team.

• A+, N+, MCP or industry related certification is desired or equivalent professional experience.

Requirements:

• Constant use of computer including keyboard and mouse.

• Must be able to lift and carry 50 lbs. or less.

• Must be able to sit or stand for extended periods of time.

• Ability to position self under desks and in the server closet to maintain computers, servers and network hardware.

• Must be able to communicate clearly and effectively with customers.

• Strong documentation skills are a must.

• Must have a valid state driver's license and appropriate insurance coverage.

If you love technology, have strong troubleshooting skills, and take pride in providing quality customer service, we are looking for you!

Job Type: Full-time