Senior Systems Engineer, Cloud

The Senior Systems Engineer (Cloud) leads the design, implementation, and optimization of our diverse IT infrastructure. The Engineer has expertise in Microsoft Windows servers, Azure, AWS, Linux, Virtualization, VDI, and a strong collaborative spirit to work seamlessly across technical towers. Microsoft CRM Dynamics platform experience is a plus along with an understanding of Container scheduling and orchestration, load balancers, and Azure Data Factory.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Support the development, deployment, operation and maintenance of assigned RNL Dynamics, Server, Telecommunications, computer networks and related systems

• Provide technical assistance, troubleshoot and repair issues as assigned and escalated; Respond to user requests for service and determine nature of support needed

• Document configurations / processes; Learn and understand details of configurations, connectivity, security and operational protocols Configure, maintain and answer inquiries regarding compute software and hardware operations

• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

• Utilize and write documentation through tools provided in the Knowledge Base and other resources

• Multi-Platform Expertise:

• Demonstrate proficiency in managing Microsoft Windows servers, Azure, AWS, Linux, and various virtualization technologies.

• Lead the integration and collaboration of diverse technologies to achieve optimal system performance.

• Technical Leadership:

• Collaborate effectively with other technical towers including networking, telephony, desktop, and cloud teams.

• Provide technical leadership, guidance, and mentorship to junior team members.

• System Administration and Network Understanding:

• Administer and maintain system environments, ensuring their reliability, security, and scalability.

• Possess a deep understanding of system administration and how network hardware and technologies interact.

• Performance Monitoring and Optimization:

• Monitor operating system performance (Windows, Linux, or Mac OS) and optimize configurations for peak efficiency.

• Optimize performance of databases, networks, applications, and servers.

• Application Support and Troubleshooting:

• Troubleshoot applications and collaborate with application development teams to build, implement, and troubleshoot applications.

• Ensure seamless integration and functionality of applications within the overall infrastructure.

• Specific expertise with the Microsoft CRM Dynamics platform.

• Configuration Management:

• Serve as a configuration manager, creating, applying, and enforcing processes for promoting infrastructure components across development, testing, and production environments.

• Implement and manage patch management and asset management processes.

• Understanding of Container scheduling and orchestration, load balancers, and Azure Data Factory.

• Knowledge Sharing and Client Collaboration:

• Share knowledge across the organization through documentation, training, and collaboration.

• Participate in client projects, contributing to position papers, special studies, evaluations, and other initiatives.

• End-to-End Support:

• Ensure the smooth flow of data throughout the organization, resolving endpoint and user escalated issues promptly.

• Collaborate with teams to maintain and improve the overall user experience.

• Ensure the smooth flow of data throughout the organization, resolving endpoint and user escalated issues promptly.

Qualifications

Required

• Bachelor's degree in computer science, Information Technology, or a related field; or related experience

• Proven experience as a Senior Systems Engineer with a diverse skill set (4+ years)

• Expertise in Microsoft Windows servers, Azure, AWS, Linux, Virtualization, VDI, patch management, and asset management

• Experience with Microsoft CRM Dynamics

• Strong understanding of system administration and network technologies

• Experience with performance monitoring and optimization across various platforms

• Ability to troubleshoot applications and collaborate effectively with development teams

• Configuration management experience, ensuring smooth transitions across environments

• Excellent communication and collaboration skills

• Experience using M365 tools (Word, Excel, Visio, etc.)

• A desire to grow professional knowledge regarding network operations and related areas

• Self-driven and motivated

• Strong analytical skills

• Strong communication skills

• Ability to adapt to rapidly changing conditions and priorities

• Travel requirement negligible

• Ability to maintain and work in a remote home office

• Remote/virtual work environment must be free from distractions while performing the essential functions of the job and have a reliable network connection

• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen, extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.