Senior Systems Administrator

00015 Store Support Center

LE_301 Hibbett Retail, Inc.

SUMMARY

The Sr. Systems Administrator is customer focused and is the owner responsible for installation, configuration, backup and maintenance of the organization's infrastructure servers and associated peripherals. This role is responsible for the implementation, support and assessment of systems as determined by the Sr. Manager of Infrastructure. Performs advanced trouble shooting of systems, associated network connectivity, and services. Leads the identification of problems and provides solutions to remediate or mitigate systems and or associated processes. Provides input on the redesign and configuration of systems and associated system applications and services. Investigates and analyzes feasibility of system requirements and develops system specifications. Provides a high level of service to the customers of the department and maintains a sense of urgency on all tasks.

Customer First! Customer Satisfaction Is The Primary Objective

This position requires strong technical skillset, technological knowledge and an overall commitment to serving our internal and external customers. Finding issues and implementing solutions before they are escalated to management is an integral part of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the day-to-day operations of Hibbett Wintel/Linux systems by monitoring system performance, configuration, maintenance and repair. Applies revisions to system firmware and software. Works with and utilizes 3rd party hosting provider to assist support activities.

• Manages, supports and configures the VCenter / VMWare environment while looking for efficiencies on the utilization of the resources associated with the VM eco-system.

• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.

• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company.

• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.

• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary.

• Manage cloud environments in accordance with company security guidelines

• Lead a team of external vendors to ensure production environment is running at maximum efficiency

• Manages the backup of local Wintel & Linux data using the TSM toolset, validates backup jobs are completed and/or perform troubleshooting of failed jobs and ensures Hibbett is in a ready state in the event of requiring the recovery of data due to local or enterprise-wide disaster occurring.

• Owner of the Active Directory environment and is proficient in related systems / tools.

• Implements new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability

• Performs proactive monitoring and system troubleshooting. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations

• Manages and maintains the Zerto environment ensuring data resiliency across our production environment.

• Ensures high availability and acceptable levels of performance of mission critical computer resources

• Maintain and follow procedures to maintain security and protect systems

• Stays current with technological developments in systems administration technology and recommends ways for Hibbett to take advantage of new technology

• Insuring reliability and availability of hardware and software components that provide: Fault tolerance; Load balancing; Disaster recovery methods such as backup and restore

• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures, and informing management of potential fraud risk

• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, CERTIFICATION and/or EXPERIENCE

• Bachelor's degree (B. A., B.S.) from four-year college or university; or 5 years of related experience; or equivalent combination of education and experience preferred

• Current MCSE certification required

• Current VMWare or equivalent certification required

Must have deep knowledge with most of the following:

• Azure

• Microsoft Server Operating Systems 2008,2012,2016

• Linux / Ubuntu 12.04, 14.04, 16.04

• VCenter / VMWare/Horizons

• Microsoft Active Directory 2008/2012/2016

• Zerto

• DELL Hyper converged environment

• EMC VNX SAN/Unity

• Powershell Scripting and Automation

• Office 365 E3 Suite

• Microsoft Teams / Planner

• Cloud Based Computing Transition

• Cisco UCS Blade Servers

• Microsoft SQL Server Standard and Enterprise

• Microsoft Failover Clustering

• DHCP/DNS/RADIUS/WINS

• Dell Data Domain/Cybersense backup

• ServiceNow

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