Senior Systems Administrator

Here at Fastmail, we're all about "better every day". Our awesome team is full of folks who are driven to serve our customers and love our product. We are now at a pivotal time for our business and want to add a passionate Senior Systems Administrator to our on-site team in Philadelphia.

Fastmail System Administrators are responsible for overseeing the infrastructure that powers Fastmail. This role involves managing servers, networks, deployments, and more to ensure our systems are running smoothly, securely, and efficiently. As part of our team, you'll have the opportunity to maintain and improve our existing systems while also playing a crucial role in our exciting project of relocating our datacenter to Philadelphia.

As part of our work culture, we believe in fostering strong relationships within our team. That's why we encourage our entire team to be in the office three scheduled days a week. By working together in-person, we can build even stronger bonds. You'll have the pleasure of reporting to our friendly Head of Platform, who is based in Melbourne, Australia, where two other systems administrators are located. Additionally, you will be collaborating with another Systems Administrator working alongside you in Philadelphia.

Who are you?

As a platformer/systems engineer we are looking for you to demonstrate that:

• You love the prospect of working for a small business with a small team that is dedicated to their customers and their product
• You are a high performer, motivated by your specialisation and want to be recognised for being great at your craft
• You show resilience in the face of challenges and set backs, seeing everything as an opportunity to learn and bouncing back with greater determination and adaptability
• You are recognised for being proactive, always looking for opportunities to innovate and improve not waiting for instructions rather seeking ways to contribute and add value
• You are an excellent verbal and written communicator, articulating your ideas clearly and persuasively

Some other things that will definitely help:

• Always taking accountability for your actions and decisions, holding yourself to a high standard for your performance and outcomes
• Less focused on climbing a corporate ladder, rather focused on being a dedicated technical specialist
• You are adaptable and flexible in the face of change, embracing new situations and challenges with a positive attitude

Requirements

What level of qualifications and experience do you have?

• Hold qualifications in IT/Software Engineering, ensuring a strong foundation for technical roles
• Possess proficient experience with GNU/Linux systems (ie: Debian), enabling effective navigation of production systems via SSH and command-line interfaces and experience with structure configuration management for server fleets
• Exhibit a fervent passion for resolving intricate technical support issues, committed to seeing them through to a satisfactory resolution
• Embrace a customer-centric approach, valuing and prioritizing customer satisfaction alongside technical proficiency
• Demonstrate excellent communication and collaboration skills, adept at engaging with both technical and non-technical team members as a valuable team player
• Bonus points for familiarity with Agile development methodologies, enhancing adaptability and efficiency in a dynamic work environment
• Additional qualifications advancing your skills in IT/Software development/Programming are a plus, further enriching the skill set for comprehensive problem-solving and innovation

What are your responsibilities?

• Administer Linux servers, including scripting and config management for server management and deploying changes to applications, networks, switches, etc.
• Demonstrate adept problem-solving skills and participate in troubleshooting on-call incidents and collaborate effectively with other team members to resolve outages quickly and safely.
• Exhibit meticulous attention to detail and maintain high standards while being adaptable to working within the constraints of a mature grown system, implementing meaningful changes incrementally.
• Work independently with strong self-management skills, while also collaborating with team members, providing constructive feedback, and resolving contentious issues/tasks through negotiation.
• Possess strong communication abilities across various mediums including text/chat, email, in-person, and written documentation, conveying information clearly and concisely while remaining open to feedback and alternative perspectives.

Benefits

We have amazing benefits at Fastmail! We provide health insurance, employer-matched retirement plans, flexible work options, and ongoing learning opportunities. PLUS everyone gets 4 weeks vacation leave each year, 10 days sick leave and a number of public holidays.

Our team culture is really important to us which is why we work with all of our team members to build a great work environment that promotes high performance and fun!

Go ahead and hit that apply button to send us your application, cover letter, and breeze through a few questions about yourself! We're excited to hear from you!