Senior System Analyst

American International Group Louisville , KY 40202

Posted 2 weeks ago

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC

About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Your future team

Our technology teams collaborate with their worldwide colleagues and partners every day to take on the challenges of providing IT support to one of the world's leading financial services firm. We're people who believe that with the right values and hard work, anything is possible. We know that if we're at our best, that enables our customers to be their best and realize their dreams and hoped for successes. The Information Technology group provides enterprise-wide IT solutions for all of AIG's specialized disciplines. Technology provides strategic and procedural support in all of AIG's specialized disciplines, such as policy issuance, premium collection, claims handling, and administration. It enables AIG to deliver business strategies through efficient world-class IT and operations services, while ensuring the necessary IT risk management and security measures are in place.

AIG in Jeffersonville, IN is currently seeking a Senior Systems Analyst to join our team.

Your contribution at AIG

As an influencer at AIG, people come to you as a "go-to" source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

  • Design, develop and track project plans across multiple work streams

  • Coordinate meetings and activities with various process owners and support groups

  • Ensure that risks and issues are identified, tracked, reported and resolved in a timely manner

  • Able to execute process and documentation related to quality assurance and testing

  • Develop and document business / functional requirements (BRD/FSD) for system and/or process changes, which include defining requirements, process flows and data mapping

  • Articulate complex projects and status updates in writing to both business and technical personnel

  • Able to translate the user/client requirements to development team

  • Able to support the necessary tools and applications required by the process owner

  • Work with business owners and SMEs to understand the business needs, identify and analyze the source of business/system problems, and recommend viable solutions

  • Collaborate with business/technical teams (developers, testers, business analysts, project managers, and architects) to analyze, plan, design, develop, test, and deliver solutions based on business requirements

  • Partner with business stakeholders and IT to support the global operations platform for our client.

  • Analyze and evaluate solutions to meet business requirements.

  • Provide appropriate IT direction to support the day-to-day and monthly operations for the account.

  • Work on projects with a broad scope, involving multiple systems.

  • Ability to track and manage project risks and issues, including identifying impact and resolution plan.

  • Responsible for delivering to stakeholder requirements and timelines. High sense of ownership and responsibility to all stakeholders to ensure work quality.

  • Develop, document and facilitate user acceptance test plans to ensure fulfillment of requirements and successful project implementation.

  • Flexibility to perform project management responsibilities.

What we are looking for

  • 3-5 years of progressive analyst experience analyzing and solving business problems through the development and implementation of business applications preferred.

  • Bachelor's Degree with technology and operational focus or a related field preferred.

  • Strong analytical skills

  • Effective relationship management skills with staff at all levels

  • Strong Knowledge in MS Office automation and proficient in MS Office development

  • Experience with SSRS and/or Qlikview

  • Experience with SQL

  • Excellent communication (verbal/written), presentation and meeting facilitation skills

  • Demonstrated strategic thinking and ability to collaborate with diverse stakeholders and influence cross-functional teams and external parties

  • Experience developing instructional and procedural documentation and presentations

  • Must be adept of handling multiple projects, with ability to prioritize, meet deadlines and manage changing priorities preferably in AGILE methodology

  • Proven ability to be flexible and committed to work hard, both independently and in a team environment in a high pressure on call environment

  • Experience of waterfall and/or agile methodologies. Knowledge of both preferred.

  • Experience with use case methodology.

About Employment at AIG Warranty

This position works at the Jeffersonville , Indiana office Monday through Friday. This is a full time, 40 hour per week role, during normal business hours. AIG Warranty is located less than a mile from downtown Louisville, Kentucky.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment.

A partial list of benefits include:

  • Automatic employer contribution into 401k account, with an additional employer match opportunity

  • Competitive Medical, Dental and Vision insurance plans

  • Opportunity to earn a performance-based annual bonus

  • A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment.

If this position sounds like it could be the right fit for the next step in your career, please apply today.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.


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