Senior System Administrator / Job Req 654633414

PRINCIPAL RESPONSIBILITIES:

Under general direction of the Manager, IT Server Core, IT Infrastructure and guidance from the Director, IT Infrastructure, the Senior System Administrator's responsibilities include managing server, storage, and virtualization technologies for Alameda Alliance for Health. In this role, the Senior System Administrator will interface directly with internal and external customers as well as vendors as needed, participate in technical research and development to enable continuing innovation within the infrastructure; ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and business partners. Documentation of systems related projects are a significant part of the Senior System Administrator's responsibilities.

Additional responsibilities include functioning as Tier 3 support for the Information Technology Service Desk by responding to requests for assistance with computer problems and maintenance of the physical security and operating environment of the computer room. A vital component of this position is a proactive approach to the development and enhancement of the procedures and methodologies to achieve optimum performance, delivery, and continuity of the IT Infrastructure department.

Responsibilities Include:

• Manage production systems including backups, performance tuning, fault resolution, capacity planning, & root cause analysis across multiple sites, platforms & operating systems.

• Manage On-prem and Cloud infrastructure systems and services. Including but not limited to Exchange (hybrid), Office 365, Azure, Active Directory, server, storage and network.

• Manage and support Mission Critical application(s), which includes regular meetings with third-party vendors in preparation for incident response, upgrades and maintenances.

• Manage the corporate VMware environment across multiple locations, including sever hardware, storage, configuration, licensing, monitoring, capacity, & performance management.

• In cooperation with the Manager, IT Server Core, IT Infrastructure, actively seek out opportunities to leverage new technologies and/or existing resources to provide efficiencies, optimizations, and cost savings.

• Improve the efficiency, ease of management, & performance of the existing infrastructure through discovery, evaluation & testing, and comparing against industry best practices.

• Validate all Service Desk projects and implementations.

• Provide regular status updates on projects, including progress updates and identification of technical risks and issues associated with them.

• Improve the efficiency, ease of management, & performance of the existing infrastructure through discovery, evaluation & testing, and comparing against industry best practices.

• Maintain IT disaster recovery planning and documentation.

• Adhere and assist in IT compliance audits.

• Coordinate & execute after-hours maintenance activities. Participate in an on-call rotation.

• Travel to remote office as needed for support.

• Perform other duties and special projects as assigned.

ESSENTIAL FUNCTIONS OF THE JOB

• Technical job knowledge: Performing computer related activities.

• Communications: Preparing written and verbal reports and documentation related to key information services.

• Project management: Preparing project plans, task lists, timelines, resource assignments, and related budgets. Tracking projects to assure on time and on budget completion.

• Teambuilding: Working with internal and external customers to build integrated multi-disciplined teams.

• Compliance: Complying with the organization's Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

• Strong analytical and problem solving skills required.

• Strong verbal and writing skills required.

PHYSICAL REQUIREMENTS

• Constant and close visual work at desk or computer.

• Constant sitting and working at desk.

• Constant data entry using keyboard and/or mouse.

• Frequent use of telephone headset.

• Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person.

• Frequent lifting of folders and other objects weighing between 0 and 30 lbs.

• Frequent walking and standing.

• Occasional driving of automobiles.

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• Bachelor's degree in Computer Science or Engineering preferred or equivalent work experience.

• Certification as a Microsoft Certified Engineer (MCSE) desired.

• Certification as a VMware Certified Professional (VCP) desired.

MINIMUM 10 YEARS OF ADDITIONAL RELATED EXPERIENCE:

• Microsoft Active Directory

• Building, managing, maintaining, upgrading VMware environments.

• O365 including Exchange Online, EMS E3 with advanced security, Teams, SharePoint, OneDrive, Compliance Center, Intune, Conditional Access, etc.

• Managing and supporting Azure environment.

• Supported custom software development.

• Network administration.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Experience supporting 300+ users across multiple locations/OS/platforms.

• Experience with scripting and automation tools, including Windows & Exchange PowerShell.

• Cisco Email security appliance

• Highly desirable.

• Cisco UCS blade Infrastructure

• Highly desirable.

• All-flash array storage: PURE

• Highly desirable.

• Cisco firewalls & switches

• Prior experience desirable.

• Systems Center Configuration Manager

• Prior experience desirable.

• Experience with the following technologies:

• Systems monitoring tools: SolarWinds

• Backup solutions: Veeam & CommVault

• Disaster Recovery solution: Zerto

• Single Sign On: OKTA

• Web proxy security: BlueCoat

• Turbonomic

• Expert knowledge of Windows Server and Desktop Operating Systems.

• Experience with MS SQL database and system administration.

• Working knowledge of Unix and Linux operating systems.

• Direct knowledge and experience on different system backup strategies.

• Direct experience working with network servers, routers, firewalls, switches, VPN concentrators, and other network technologies.

• Solid understanding of network security, industry standard security protocols

• Solid operational experience with security issues and access control mechanisms to prevent unwanted access.

• Strong interpersonal & communications skills. The person in this position must be able to integrate & communicate clearly & easily with other team members, as well as with end-users at all levels.

• Experience with ITIL processes and methodologies to improve incident handling and service requests desired.

• Strong interpersonal skills, mature judgment and diplomacy required to interact effectively with a broad spectrum of people, both individually and in groups.

• Ability to balance SLAs vs. frequently changing priorities and tasks.

• Demonstrated ability to learn new technologies.

SALARY RANGE $136,119.77-$204,179.66 ANNUALLY

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.