Senior System Administrator
HCL Technologies Ltd.
Philadelphia , PA 19107
Posted 2 months ago
This Job is not relevant Tell us why
Job Description: (Posting).
Windows Support JD: Summary View Windows & VMware experience in supporting production environment including customer facing or customer support roles.
Soft Skillso Leadership - handle technically challenging and politically sensitive customer situationso Strong communications skills - Excellent spoken and written English communication skills. o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence.o Demonstrable troubleshooting skillso Cross-team collaboration Technical Skills::
L2 and L3 level experience in Windows Operating systems support Good Experience in Terminal servers (Admin mode) & Windows Clustering, Strong Technical expertise in managing and troubleshooting Server Hardware and virtualization Basic knowledge on Storage, Networking, Firewall and backup Applications/devices Knowledge and Hands on experience in Active directory, DNS, DHCP, WINS, File servers and FTP Servers and VMware and related components. Performance and/or network trace analysis for Servers Experience in troubleshoots the issues of MS patch failures knowledge in Scripting and Automation is advantage. Problem solving Capability in IBM and HP Hardware.
Problem determination and resolution within SLA's Should be able to Perform Root Cause Analysis for the incidents Should be able to do Capacity Planning Good hands on Experience in diagnostics & troubleshooting of ESX server environment. And Good understanding of HA and DRS environment. Handle L2/L3 technical escalations Ability to acquire new skills & keep them updated Work with Local & Global Teams Ability to quickly analyze & diagnose technical problems Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members Willing to Work on Shifts based on the projects need Microsoft and another technical/industry certification is desirable.
Proactive and clear communication skills Quality and Process KnowledgeWork experience and Knowledge of Microsoft clustering Must have extensive knowledge of SAN storage and be able to present storage to Windows OS Experience in performance tuning of VMWare servers and Virtual sessions and management of server's resources between virtual machines.Performance (PERF):o Bug checks, Stop errors, and unexpected restarts (BSOD, PSOD)o High CPU utilization, Memory leak or resource depletiono Application error, hang, or crash User Experience:o RDS (Remote Desktop Services)o UI\Shello WMI, Script, PowerShell, Etc., Printing Storage & High Availability (HA): Active Directory Fundamentals Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate roster. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases