Senior Sustaining Engineer

Proofpoint Inc Sunnyvale , CA 94085

Posted 3 days ago

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner.

The Role

We are hiring a technical Software Sustaining Engineer who is motivated by troubleshooting and diagnosing issues found in the Enterprise Data Protection products and delivering timely and high-quality code and architectural fixes to Proofpoint customers. Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues. In this role you will work with the Customer Success Backline Technical Support and Product Engineering teams to address product defects by applying code fixes and patches to Enterprise products and platforms.

Individuals successful in this role may also have experience as:

  • Senior Technical Service Representative

  • Senior Help Desk Agent

  • Senior Systems Administrator

  • Senior Systems Engineer

  • Senior Network Administrator

Your day-to-day

  • You will look to push the limits of how to come up with creative solutions for our internal and external customer problems.

  • You have a "Can Do" attitude and are looking for the next challenge!

  • You are a self-learner with a keen eye for details, as well as the curiosity of 'MacGyver'

  • You will build, own, and drive change within the team

  • You are a leader and mentor passionate about solving problems, making critical bug fixes, helping with build/release and getting products out the door.

What you bring to the team

  • You are an engineer at heart and love working in a team to create great technology to solve challenging problems

  • 2+ years of Scripting BASH/Perl/Python

  • Hands on Linux experience - feel at home in a terminal

  • Strong analytical, debugging, and troubleshooting skills including use of tools to analyze product logs and support dumps.

  • You have experience with sustaining and maintenance of Enterprise software products and tools

  • "Can Do" attitude, bring on the next challenge!

  • Self-learner / Diligent / Detail oriented / Curious

  • Cross functional communication skills

  • Strong verbal and written communication skills

  • Proactive, have a sense of Ownership/Accountability

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture!

#LI-AN1


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VIEW JOBS 7/15/2018 12:00:00 AM 2018-10-13T00:00 Company Overview At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to: * Build and enhance our proven security platform * Blend innovation and speed in a constantly evolving cloud architecture * Analyze new threats and offer deep insight through data-driven intel * Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. The Role We are hiring a technical Software Sustaining Engineer who is motivated by troubleshooting and diagnosing issues found in the Enterprise Data Protection products and delivering timely and high-quality code and architectural fixes to Proofpoint customers. Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues. In this role you will work with the Customer Success Backline Technical Support and Product Engineering teams to address product defects by applying code fixes and patches to Enterprise products and platforms. Individuals successful in this role may also have experience as: * Senior Technical Service Representative * Senior Help Desk Agent * Senior Systems Administrator * Senior Systems Engineer * Senior Network Administrator Your day-to-day * You will look to push the limits of how to come up with creative solutions for our internal and external customer problems. * You have a "Can Do" attitude and are looking for the next challenge! * You are a self-learner with a keen eye for details, as well as the curiosity of 'MacGyver' * You will build, own, and drive change within the team * You are a leader and mentor passionate about solving problems, making critical bug fixes, helping with build/release and getting products out the door. What you bring to the team * You are an engineer at heart and love working in a team to create great technology to solve challenging problems * 2+ years of Scripting BASH/Perl/Python * Hands on Linux experience - feel at home in a terminal * Strong analytical, debugging, and troubleshooting skills including use of tools to analyze product logs and support dumps. * You have experience with sustaining and maintenance of Enterprise software products and tools * "Can Do" attitude, bring on the next challenge! * Self-learner / Diligent / Detail oriented / Curious * Cross functional communication skills * Strong verbal and written communication skills * Proactive, have a sense of Ownership/Accountability Why Proofpoint As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture! #LI-AN1 Proofpoint Inc Sunnyvale CA

Senior Sustaining Engineer

Proofpoint Inc