Senior Support Technician

POSITION OVERVIEW

The Senior IT Technician will perform Mac desktop support, AV/Video Conferencing system support in conference rooms, as well as, diagnose laptop and hardware problems.

• Will provide support or incoming queries and issues related to MAC and PC computer systems, software, and hardware.

• Provide AV/Conferencing support in meeting rooms

• Maintains daily performance of computer systems and image new computers.

• Will perform help desk support, including:

• walk-in management

• ticket assignments and follow up

• answering the help desk phone.

• Additional responsibilities include helping other team members with AV/phone/other IT

• Other duties as assigned*

QUALIFICATIONS

• Experience: Minimum 5+ years of experience required

• Ability to work independently and in a team environment.

• Experience with Mac OS and Windows 10/11

• Experience troubleshooting AV/Conferencing systems

• Experience with AD, Jamf, end-point management preferred

• Strong problem solving, organization and analytical skills

• Ability to prioritize and multitask in a fast paced growing environment

• Outstanding people skills are crucial and ability to deal with big personalities

The salary range for this position is $65,000 to $85,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience and qualifications.