Senior Support Specialist

Center 3 (19075), United States of America, McLean, Virginia

Senior Support Specialist

At Capital One, you won't be some IT person fixing things. You'll be at a technology company building things. You'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask "what if?"

We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that's making a difference for 65 million customers.

As a Senior Support Specialist you will coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will summarize issues and communicate system capabilities or limitations.

Primary Responsibilities:

. Design and implement appropriate monitoring solutions for applications we support, with the goal of enabling more efficient production support.

. Stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community.

• Exhibit and enhance technical subject matter expertise in workflow and Batch scheduling automation platforms

• Work with lines of business to gather requirements for the creation, deployment, validation and maintenance of automated workflows and schedules.

• You will perform research and problem diagnostics to find resolutions to reported problems and challenges clients face.

• Develop and maintain scripts to support various Batch workflow and scheduling automation functions

• Provide L1/L2 and on-call support for workflow and scheduling automation platforms and environments

• Responsible for access management of workflow and scheduling automation platforms

• Maintain automation platforms in AWS to ensure optimal configuration from both technical and budgetary perspectives

• Ensure documentation (design/configuration) is regularly maintained

• Understand and follow IT processes including Change & Configuration, Problem, Incident and Service Readiness and other established team procedures

• Routinely perform audits to ensure compliance of standards and regulations

• Perform resiliency testing of production and disaster recovery environments

• Create and manage metrics for reporting and analytic purposes

• Provide support to application teams - training, information requests, project engagements

• Regularly identify and implement improvement opportunities

• Fulfill corporate compliance tasks including mandatory training

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Linux or Windows operating systems

• At least 2 years technical application support experience

• At least 2 years of experience with ITIL problem management

• At least 2 years of experience with incident management processes

• At least 2 years of experience with monitoring tools (PagerDuty, ServiceNow)

• At least 2 years of experience in an Agile environment.

Preferred Qualifications:

• Bachelor's Degree

• 2+ years of experience with server automation and scripting

• 3+ years of experience with Splunk or New Relic

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).