Senior Support Engineer Job

SAP Palo Alto , CA 94306

Posted 2 months ago

Requisition ID: 197483

Work Area: Customer Service and Support

Expected Travel: 0 - 60%

Career Status: Professional

Employment Type: Regular Full Time

Original Posting Date: 10/4/2018


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

Location: Palo Alto, CA

Purpose and Objective: SAP America, Inc. seeks a Senior Support Engineer at Palo Alto, CA location to understand and proceed on the new business models and operational challenges of our MaxAttention, Active Embedded, and Enterprise Support customers.

Expectations and Tasks: Under the umbrella of MaxAttention Next Generation, provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.

Beside delivering innovations, engage with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer's situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Resolve production down situations and escalations. Ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand. Build supportability features, standardize and automate delivery of content and invent new delivery models. 60% travel required to various client sites nationwide.

Education and Qualifications/Skills and Competencies: Position requires a Bachelor's degree in Computer Science, Engineering, Mathematics, Physics, Information Systems or a related field of study and 5 years of experience. The company will also accept a Master's degree and 3 years of experience.

Work Experience: Experience must involve three years of experience in the following: understanding customer solution landscapes and business processes; creating detailed engagement and service plans; coordinating the involvement of SAP support resources onsite and in the back office; identifying top issues to define according action plans and drive resolution process; architecture of service plans to customer needs and service deliveries. 60% travel required to various client sites nationwide.

Travel: 60%

Internal use only: reference code lhrs4262


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: ERP, Engineer, Embedded, Computer Science, Information Systems, Technology, Engineering

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Senior Support Engineer Job