Senior Support Engineer - Information Technology

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

• Responsible for the evaluation, implementation, and ongoing support of various network platforms in a Network Operations level 3 Production Support team

• Primary responsibilities will be Aruba wireless as well as other network hardware, operating systems, software, and systems, providing consultation and direct technical support in problem management, integration, and systems programming

• Implement releases, upgrades, and/or changes into the environment

• Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning

• Duties will include system implementation, system maintenance/administration, troubleshooting, and diagnostics

• Perform root cause analysis to quickly recover from service interruptions and prevent recurring problems

• Analyze, design, and document platforms/systems to meet enterprise requirements

• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support

• Understand technical/business requirements gathered from the business units

• Coordinate activities with internal/external technology owners/service providers

• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models

• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures

• Install, customize, maintain, test, and troubleshoot operating systems and other systems software

• Configure, install, maintain, test, and troubleshoot hardware systems

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Qualifications

Required

• Bachelor's degree or 4 years of relevant work experience in Information Technology or Business or equivalent experience, education, or training

• 3+ years applicable experience in the design/administration

• Knowledge of multiple network systems like routers, switches, F5, and Aruba wireless

• Communication Skills

• The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

• Integrity and Trust

• Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain

• Teamwork

• Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

• Technical Expertise

• Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

• Must be legally authorized to work in the United States for any employer without sponsorship

Equal Opportunity Employer

• Minorities/Women/Veterans/Disabled/LGBT