Senior Support Engineer

Hexagon Huntsville , AL 35801

Posted 4 months ago


Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit

Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

Hexagon's solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at


The Senior Support Engineer will provide technical product support for Hexagon Safety & Infrastructure's Public Safety Computer Aided Dispatch suite of products while interfacing directly with product development and providing solutions to reported problems. Responsibilities include, but are not limited to the following:

  • Possess strong analytical skills to effectively troubleshoot and analyze technical problems in complex applications

  • Apply software programming skills to analyze problems, research issues, perform high-level debugging to provide a resolution, and make software corrections on legacy products

  • Travel to the customer site when needed

  • Apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues and have strong analytical skills to solve complex problems in a timely manner while adapting to ever-changing priorities

  • Interface directly via telephone or email with North American end-customers and work directly with Hexagon SI regional support teams to provide support to regional offices and partners globally

  • In addition, the applicant will interface directly with the Development and Services teams on a regular basis

  • Must be able to work independently and as part of a team

  • Given the collaborative nature of this role, excellent verbal and written communication skills are a must


  • Bachelor's degree in Computer Science, MIS, CIS, or another related field is required

  • Experience in .NET programming (C++, C#)

  • Basic programming understanding and knowledge in XAML, Java Script, XML, VB Script

  • Oracle or Microsoft SQL Server database experience a plus

  • Strong analytical and trouble shooting skills

  • Excellent verbal and written communications skills required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Overhaul / Depot Support Specialist Senior

Usfalcon, Inc.

Posted 5 days ago

VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 Overview Working at USfalcon is about providing exceptional professional services to the DoD and various Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you. We have an exciting opportunity to join us in supporting one of our valued customers as an Overhaul / Depot Support Specialist, Senior to work out of Huntsville, AL. This position will provide Life Cycle Logistics support services and Subject Matter Expert (SME) capabilities to meet MASPO mission requirements (CONUS/OCONUS) while adhering to DoD, Department of the Army (DA), and Program Executive Office Aviation (PEO AVN) directives, regulations, and policies. Responsibilities * Support logistics efforts for preliminary requirements investigation and planning, Letter of Request (LOR), Pricing and Availability (P&A)/Rough Order of Magnitude (ROM), Letter of Offer and Acceptance (LOA), Technical Assist/PO support assessments, and case execution thru case closeout actions. * Provide technical expertise to review, analyze, and recommend revisions in order to complete Contract Requirements Packages (CRPs) to include but not limited to preparing Performance Work Statements (PWS)/Statements of Work (SOW) and their corresponding Contract Data Requirements Lists (CDRLs) and other contract requirements documentation. * Provide technical expertise to perform and/or advise on market research, sources sought, proposal evaluations, and source selection boards. Perform cost estimating efforts and review of Government furnished CDRL deliveries. * Provide logistics expertise and prepare correspondence, memorandums, white papers, briefing preparation, briefings, reports and/or records of meetings/minutes and other written, oral and graphic presentations. * Correspond and coordinate with internal/external stakeholders, customers, contractors, and other governmental agencies as required. Perform as a logistics liaison to plan, coordinate, and facilitate technical, business, and programmatic actions; conduct and participate in logistics, technical, business and programmatic Integrated Product Teams (IPT), working groups, meetings, program updates, reviews, and conferences. * Provide maintenance and fleet management expertise in support of MASPO systems; evaluate requirements, perform comparative engineering assessments and maintenance task analysis, develop maintenance alternatives and identify advantages and disadvantages of planning and maintenance concepts. Provide maintenance planning input and formulate recommendations for acquisition, modification, and sustainment support for program documentation. * Analyze overall system and equipment reliability, maintainability and availability characteristics of MASPO systems and subsystems to determine material condition and projected availability. * Provide analysis of readiness and other status reports to identify current fleet readiness, fleet health issues, mission capability rates, factors causing readiness degradation, and correct action recommendations. * Assess and recommend depot level maintenance support actions in support of MASPO systems; develop concepts, plans, schedules, monitor progress, and status of depot services support for aircraft and component overhaul and heavy repair. * Provide logistics support and analysis concerning aircraft incidents/accidents, aircraft grounding actions, Original Equipment Manufacturer (OEM) Service Bulletins, Safety-of-Flight messages, Aviation Safety Actions, Safety of Use, and Maintenance Information messages and prepare draft messages for transmittal. * Provide supply chain management and aviation support equipment expertise and recommendations for MASPO systems. Conduct supply chain management, supply support and equipment support analysis, develop and formulate logistics support recommendations, and perform actions to determine requirements for acquiring, distributing, repairing, and replenishing inventory to support MASPO systems. * Conduct analysis and formulate recommendations to assess and support the readiness of MASPO managed aircraft systems to include but not limited to: provisioning/acquisition of spare/repair parts; determination of requirements for distribution/redistribution of serviceable and unserviceable materiel; disposition of condemned or excess materiel; and demand/usage data to identify supply trends. Additionally, assess and develop plans for property management, property recovery, re-utilization and disposal. * Research, assess and determine the cause of supply and aviation support equipment discrepancies; perform analyses on removals, faults and parts usage to identify additions/deletions/reductions and provide recommendations to remedy supply support issues. * Review, evaluate, develop, and update MASPO provisioning technical documentation and contractor logistics support contracts representative parts listings resulting from Engineering Change Proposals (ECPs), Design Change Notices (DCNs), and Letters of Instruction. * Research, recommend, formulate, validate and monitor Packaging, Handling, Storage and Transportation (PHS&T) requirements to acquire, receive, store, consolidate, transfer, ship, issue, and dispose of materials, equipment, spare parts, repair parts, and consumable items. * Review, analyze, and formulate recommendations to ensure that systems, systems equipment, support equipment, and repair parts are preserved, packaged, marked, handled, and stored properly. Evaluate and determine recommended item packaging levels and storage requirements based on design specifications, environmental conditions, shelf life, safety precautions, special handling procedures, and security requirements. * Review, analyze, and formulate recommended transportation procedures, modes and networks available, and authorized for use; develop transportation plans and cost estimates for the worldwide movement of materiel; identify potential transportability problems and recommended solutions; develop transportability documents to obtain transportation approvals and facilitate coordination for transportation support. * Support material movements, conduct materiel hand-off/material extraction and participate in logistics field support operations. Fly on military and civilian variant aircraft for the purpose of providing logistics support, analysis, observation and evaluations, if required. * Additional duties as assigned Qualifications Required Skills: * 10 years of DoD Aviation experience * 10 years of Logistics experience * 5 years of Overhaul Experience * 6 years' work experience may be substituted for a Bachelor's Degree * Associate Degree plus 4 years' work experience may be substituted for a bachelor's Degree. Desired Skills: * UH-60 Maintenance Experience * Experience in the DOD intelligence environment or equivalent government agencies, with field level experience preferred * Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook) Education: * Bachelor's degree from an accredited university Clearance: Secret Travel: 10% Usfalcon, Inc. Huntsville AL

Senior Support Engineer