Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.
Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.
Hexagon's solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.
Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.
The Senior Support Engineer will provide technical product support for Hexagon Safety & Infrastructure's Public Safety Computer Aided Dispatch suite of products while interfacing directly with product development and providing solutions to reported problems. Responsibilities include, but are not limited to the following:
Possess strong analytical skills to effectively troubleshoot and analyze technical problems in complex applications
Apply software programming skills to analyze problems, research issues, perform high-level debugging to provide a resolution, and make software corrections on legacy products
Travel to the customer site when needed
Apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues and have strong analytical skills to solve complex problems in a timely manner while adapting to ever-changing priorities
Interface directly via telephone or email with North American end-customers and work directly with Hexagon SI regional support teams to provide support to regional offices and partners globally
In addition, the applicant will interface directly with the Development and Services teams on a regular basis
Must be able to work independently and as part of a team
Given the collaborative nature of this role, excellent verbal and written communication skills are a must
Bachelor's degree in Computer Science, MIS, CIS, or another related field is required
Experience in .NET programming (C++, C#)
Basic programming understanding and knowledge in XAML, Java Script, XML, VB Script
Oracle or Microsoft SQL Server database experience a plus
Strong analytical and trouble shooting skills
Excellent verbal and written communications skills required