Senior Support Engineer

Hexagon Huntsville , AL 35801

Posted 4 months ago

Overview

Hexagon Safety & Infrastructure provides mission-critical and business-critical solutions to governments and service providers. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people through safer communities, better public services, and more reliable infrastructure. Visit hexagonsafetyinfrastructure.com.

Hexagon Safety & Infrastructure is part of Hexagon, a leading global provider of information technologies that drive quality and productivity improvements across geospatial and industrial enterprise applications.

Hexagon's solutions integrate sensors, software, domain knowledge and customer workfl ows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries.

Hexagon (Nasdaq Stockholm: HEXA B) has more than 18,000 employees in 50 countries and net sales of approximately 3.1bn USD. Learn more at hexagon.com.

Responsibilities

The Senior Support Engineer will provide technical product support for Hexagon Safety & Infrastructure's Public Safety Computer Aided Dispatch suite of products while interfacing directly with product development and providing solutions to reported problems. Responsibilities include, but are not limited to the following:

  • Possess strong analytical skills to effectively troubleshoot and analyze technical problems in complex applications

  • Apply software programming skills to analyze problems, research issues, perform high-level debugging to provide a resolution, and make software corrections on legacy products

  • Travel to the customer site when needed

  • Apply basic principles, theories, and concepts to achieve resolution of moderate-to-complex technical issues and have strong analytical skills to solve complex problems in a timely manner while adapting to ever-changing priorities

  • Interface directly via telephone or email with North American end-customers and work directly with Hexagon SI regional support teams to provide support to regional offices and partners globally

  • In addition, the applicant will interface directly with the Development and Services teams on a regular basis

  • Must be able to work independently and as part of a team

  • Given the collaborative nature of this role, excellent verbal and written communication skills are a must

Qualifications

  • Bachelor's degree in Computer Science, MIS, CIS, or another related field is required

  • Experience in .NET programming (C++, C#)

  • Basic programming understanding and knowledge in XAML, Java Script, XML, VB Script

  • Oracle or Microsoft SQL Server database experience a plus

  • Strong analytical and trouble shooting skills

  • Excellent verbal and written communications skills required

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Senior Support Engineer

Hexagon