Senior Support Analyst

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place.

JOB DESCRIPTION:

As a Senior Support Analyst, you will lead the charge in delivering top-tier technical support in diagnosing, troubleshooting, repairing, and debugging intricate supply chain software solutions. Harness the latest technologies to anticipate and swiftly resolve technical challenges post-implementation, stepping in when standard product support falls short. Drive quality assurance through meticulous code review and comprehensive reporting of design, reliability, and maintenance issues to the engineering team. Spearhead innovation by crafting custom modifications, conceptualizing new functionalities, resolving coding glitches, and fine-tuning system configurations. Extend unwavering support to clients by seamlessly integrating additional functionalities and delivering tailored training sessions. Actively contribute to product enhancement efforts by channeling customer feedback into actionable insights for continuous improvement.

MINIMUM REQUIREMENTS

• Bachelor's or foreign equivalent degree in computer science, engineering or related technical field

• 3 years of experience developing, supporting or implementing application software

• Requires up to 25% travel

• 2 years of experience developing in Windows operating system

• 2 years of experience developing in C# computer language

• 2 years of experience developing in SQL Server

• 2 year of experience with .NET application server

#MO-LI1

Committed to diversity and inclusion

At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.