ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs public service desk coverage at the Main Library and all branches, as needed. Provides outstanding customer service. Specific duties include but are not limited to the following:
Provides substitute coverage for all departments and branches of the Library, as needed
Performs functions related to circulation: check-outs, check-ins, reserves, renewals, fine assessment and collection, and similar related tasks
Provides outstanding and engaging customer service to the public
Assists borrowers in locating books and materials and, when necessary, refers them to other staff members
Shelves materials and reads shelves as needed
Processes deliveries - moving and unloading bins and checking-in items
Any other duties required for the good of the library
High school diploma or high school equivalency required. A Bachelor's degree or coursework beyond the high school level is desirable. Library experience is strongly preferred
Strong customer service skills
Ability and willingness to be a strong team player and treat colleagues with courtesy and respect
Ability to exhibit a positive attitude in all situations
Ability to handle the unexpected and stay calm and professional under pressure
Working knowledge of basic public library concepts and resources
Ability to follow oral and written instructions accurately and thoroughly
Tact. Patience. Maturity.
Ability to stand or sit for extended periods of time to use computer workstations, including keyboard and visual display terminal. Strength to push or pull a loaded book cart which can weigh in excess of 100 pounds on level floor and up ramp, to lift or maneuver onto cart loads of up to 50 pounds, and to carry cartons of books. Must be able to pay close attention to detail and concentrate on work. Sufficient clarity of speech and hearing or other communication capabilities to permit effective communication. Sufficient vision or other powers of observation to permit employee to read books and patron requests. Sufficient manual dexterity to permit the employee to type and record library files. Sufficient personal mobility and physical reflexes to permit the employee to re-shelve library materials and work at public service desks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Works in assigned areas, including office areas, training rooms, various library locations, as necessary
Normal office exposure to noise, stress, and interruptions
Attends and participates in continuing educational programs designed to keep abreast of changes in profession
Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest
by 8pm on the closing date via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax .
The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.
CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.
Job Title:* Senior Substitute - Intermittent
Job Code:* X426
Civil Service Position: Non Civil Service position
Union Affiliation:* None
Hours Per Week:* Average 10 hrs/wk (may be required to work additional hours during busy times) between the hours of 8:30am 9:00pm, Monday Saturday. Shifts and total hours will vary week to weekbased on need and availability. Candidates must be very flexible.
POSTING DATE: October 11, 2018
CLOSING DATE: October 29, 2018
RATE: $ 15.64 per hour
City Of Cambridge