Senior Student Success Coach

We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach, you will play a pivotal role in fostering student engagement, retention, and success by providing personalized support, guidance, and resources tailored to meet the unique needs of online learners.

Essential Responsibilities:

Student Support and Guidance:

• Serve as a primary point of contact for online students, offering proactive support and guidance throughout their academic journey.

• Conduct regular check-ins with students to assess their progress, address concerns, and provide encouragement and motivation.

• Assist students in setting realistic academic and personal goals and develop action plans to achieve them.

Academic Advising:

• Provide academic advising and course selection assistance to help students stay on track towards their degree or program completion.

• Assist students in understanding degree requirements, academic policies, and available resources to support their academic success.

• Collaborate with academic departments and faculty to advocate for students' needs and ensure a seamless academic experience.

Resource Referral and Support:

• Connect students with relevant campus resources, including tutoring services, library resources, technical support, and counseling services, as needed.

• Provide guidance on time management, study skills, and other strategies to help students excel in their coursework and balance their academic and personal responsibilities.

• Assist students in navigating the online learning platform and troubleshooting technical issues, fostering a positive online learning experience.

Retention Initiatives:

• Identify at-risk students and develop intervention strategies to support their retention and academic success.

• Collaborate with retention teams and other stakeholders to implement proactive initiatives aimed at improving student retention and graduation rates among online learners. 5. Data Tracking and Reporting:

• Maintain accurate records of student interactions and interventions using CRM or student information systems.

• Compile data and generate reports on student success metrics, such as retention rates, academic progress, and satisfaction surveys, to inform program improvements and decision-making.

Required Qualifications

Required Qualifications:

Equivalent Education/Experience

• Master's degree and three years of experience OR Bachelor's degree and five years of experience in a higher education setting.

• Experience in advising, student success, admissions, financial aid, career services, counseling, or student affairs office.

• Experience with academic advising, enrollment, and academic or social support for students preferred.

• Experience working with diverse college student populations including first-generation college students is a plus.

• Experience with academic and/or social support for first-generation, low-income, and/or underrepresented college students is desirable.

• Demonstrated advising and counseling skills preferred.

Knowledge/Skill/Ability

• Must have a genuine interest in the holistic development of students.

• Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required.

• Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.

• Proficient with Microsoft Office Suite.

• Excellent verbal and written communication skills, effective communicator, and empathetic listener.

• Excellent verbal and written communication skills, effective communicator, and empathetic listener.

• Self-starter who can prioritize caseload and provide consistent follow-up. · Exceptional collaborative team player, who can coordinate work effectively with offices across campus to best serve TU students.

• Ability to maintain a high level of confidentiality.

• High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines.

• Strong customer service with a can-do attitude and strong interpersonal skills.

Preferred Qualifications

Preferred Qualifications:

• Master's degree

• Experience working with online students or in a distance education environment preferred

Physical Demands

• Typing/Keyboarding: Proficiency in typing and using a computer keyboard for extended periods.

• Speaking: Ability to communicate effectively both verbally and in writing.

• Reaching: Ability to reach for items on shelves or in cabinets.

• Manual Dexterity: Ability to use hands and fingers to operate office equipment, handle files, and perform other tasks.