Senior Student Success Coach

The Senior Student Success Coach reports to an Associate Director of Advising & Student Success Coaching in the Center of Academic Advising at The University of Tulsa (TU), and focuses on two primary tasks for undergraduate students: 1) assists students in learning how to make informed decisions about academic matters including advisement for programs, course selection and mapping, and related topic areas while maintaining appropriate records; and 2) proactively engages undergraduate students to provide guidance and support for their personal and professional goals. The Senior Student Success Coach works with students after they have been accepted and financial aid packages have been received. Prior to that, engagement with the prospective students is managed by the Admission and Financial Aid departments. The Senior Student Success Coach will then serve as the primary point of contact concerning each student's overall personal and academic growth during their time at TU, and possess the knowledge, skills, and abilities necessary to assist with basic academic advising across disciplines and/or colleges plus a deep knowledge of other support services available on campus to support students, including key faculty mentors who can provide invaluable knowledge of specific disciplines and career professionals.

Essential Functions (Responsibilities)

• Provide timely assistance, information, and advice to students (individually and in groups) regarding the development of educational course/degree plan options, the resources available, and university policies in a way that relates to the student's developmental stage ensuring their understanding.

• Quickly establishes rapport with each student to help the student feel accepted, engaged, empowered, and set on a path of self-discovery

• Proactively engages students in conversations, goal setting, and plans that will improve student success

• Consistently handles follow-up with students to provide accountability for the plan they map in coaching sessions

• Serves as a liaison and provides help for students to navigate potentially confusing aspects of campus to ensure students can find appropriate campus resources

• Facilitate expedient student referrals to other offices and campus resources as required

• Communicate coherently, diplomatically, and tactfully daily with students, parents, colleagues, and internal and external constituents using effective listening skills and exhibiting a professional courteous demeanor at all times.

• Utilize appropriate systems and technologies as directed for program tracking, record keeping, and internal communication.

• Responsibly monitor retention alerts, grade reports, student enrollment progress, and other data to prioritize student meetings and interventions

• Provide instructional support for TU's First Year Experience (FYE) courses, as well as supports other courses and student programming, including summer boot camps, bridge programs, orientation, etc. as requested

• Assist and support leadership in the organization, delivery, assessment, and continual improvement of professional academic advising services, including training new Student Success Coaches and serving as a mentor/role model to veteran Student Success Coaches and Advisors.

• Adhere to professional standards of relevant professional organizations, including but not limited to NACADA.

• Perform other related duties as needed or assigned by the Executive Director of Student Success

The Senior Student Success Coach will also provide additional training and leadership to the rest of the Student Success Coaches on staff. This includes, but is not limited to, assisting the leadership team in policy and procedure development, leading specialized task subcommittees, teaching First Year Experience (FYE-1001 & FYE-1021) courses, serving as the main liaison and discipline expert to their respective colleges, providing input on curriculum review and probation students when deemed appropriate, and serving on campus committees. The ideal candidate for this position will be a self-motivated learner who develops strong working relationships with students and builds bridges across departments, colleges, faculty, and support units across campus. Successful candidates will have experience determining needs and developing programs to meet needs of stakeholders.

Required Qualifications

Required Qualifications:

Equivalent Education/Experience

• Master's degree and three years of experience or Bachelor's degree and five years of experience in a higher education setting.

• Experience in advising, student success, admissions, financial aid, career services, counseling, or student affairs office.

• Experience with academic advising, enrollment, and academic or social support for students preferred.

• Experience working with diverse college student populations including first-generation college students is a plus.

• Experience with academic and/or social support for first-generation, low-income, and/or underrepresented college students is desirable.

• Demonstrated advising and counseling skills preferred.

Knowledge/Skill/Ability

• Must have a genuine interest in the holistic development of students.

• Knowledge of advising, degree planning, technology, assessment, enrollment management, retention, student transition, and learning strategies required.

• Ability to multi-task efficiently in a fast-paced environment, drive projects to completion, and act with a sense of urgency.

• Proficient with Microsoft Office Suite.

• Excellent verbal and written communication skills, effective communicator, and empathetic listener.

• Excellent verbal and written communication skills, effective communicator, and empathetic listener.

• Self-starter who can prioritize caseload and provide consistent follow-up. · Exceptional collaborative team player, who can coordinate work effectively with offices across campus to best serve TU students.

• Ability to maintain a high level of confidentiality.

• High attention to detail, demonstrated practice of establishing effective priorities and meeting deadlines.

• Strong customer service with a can-do attitude and strong interpersonal skills.

Preferred Qualifications

Special Job Dimensions:

Working with highly sensitive or confidential information and outside of typical office hours may occur.

Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.

Physical Demands

• Typing/Keyboarding: Proficiency in typing and using a computer keyboard for extended periods.

• Speaking: Ability to communicate effectively both verbally and in writing.

• Reaching: Ability to reach for items on shelves or in cabinets.

• Manual Dexterity: Ability to use hands and fingers to operate office equipment, handle files, and perform other tasks.