Senior Strategist, User Experience

Salesforce.Com, Inc. San Francisco , CA 94118

Posted 1 week ago

Job CategoryProducts and Technology

Job Details

Are you comfortable with ambiguity and talented at going from chaos to clarity? Do you want to help Salesforce solve some of their most interesting and difficult innovation challenges? That's what we do, and we're looking for the best talent around the globe to help us.

As a Senior Strategist, you'll coach and collaborate with researchers and designers to solve some of Salesforce's biggest business challenges leading with a human-centered innovation approach. Our best strategists have attributes not often found in a single person: Copious amounts of curiosity about what makes people tick; the flexibility and creativity to collaborate with everyone with whom they work, especially researchers and designers; and the confidence and presence to gain the trust and attention of our executive stakeholders along the way.

For this position, you should already have significant experience in engaging and influencing executive teams, a track record of entrepreneurial and/or innovation consulting successes, and deep interests in things beyond business and technology.

About Business Technology Innovation

Business Technology Innovation is an internal-facing, entrepreneurial innovation team within Salesforce. We help our own internal businesses, like Marketing and Sales, recognize and interpret forces of change in their business landscape and partner with them to plot a course towards a more robust, digital future, through human-centered design. And we help build and deliver that future by using our own world-class technology to set our business on a path of growth and change.

Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value propositions, workshop facilitation, rapid prototyping, end-user concept testing, and product design.


  • Serve as a champion for design thinking and a human-centered, entrepreneurial approach to strategic enterprise transformation with our internal business partners and customers

  • Shape, lead, and/or coach compelling engagements that benefit our end-users, Salesforce, our customers and society as a whole by working closely with business executive teams across the Salesforce organization

  • Work closely with stakeholders from Business Technology and Salesforce businesses (e.g. Marketing, Sales, Customer Success) to define innovation portfolio criteria and prioritize innovation engagements

  • Work with cross-functional teams of researchers, designers, strategists and technologists to design and conduct bespoke innovation engagements

  • Conduct stakeholder and secondary research; participate in end-user primary research; recognize economically meaningful end-user pain points and unmet needs

  • Design, lead and facilitate workshops then synthesize insights into defensible visions, frameworks, and concepts

  • Conduct in-market concept testing and experimentation

  • Present experience visions to executives and their leadership teams; collaborate with business value and enterprise architect teams to build business cases and roadmaps around those visions

  • Identify and manage political dynamics within our account teams, customers, and their partners, build trust with executive teams and stakeholders, and identify ways to create the excitement, alignment and momentum that inspires action on the vision

  • Continually keep abreast of emerging and best-in-class user experiences and maintain a high-level understanding of the capabilities of the Salesforce platform

  • Actively participate in creating, testing, and sharing new and better tools, methods and processes for conducting Ignite programs, and find ways to multiply the value of the insights gained from every engagement

  • Coach teams in our design practice methodology to ensure consistency in our innovation work

Basic Qualifications

  • Able to lead cross-functional, collaborative teams

  • Able to gain trust, guide, influence and facilitate Salesforce business executives, internal and external stakeholders

  • Knowledge of strategy, business model design, design thinking, and innovation

  • Innate curiosity to learn how a business functions and learn new business models

  • Able to reframe problems, build frameworks, create proprietary POVs, and design powerful business models

  • Strong facilitation skills with the ability to balance conversation within groups and solicit ideas from mixed groups to help drive participants towards consensus

  • Empathetic and flexible in communication and work styles depending on context

  • Creative and comfortable with ambiguity, exploration and iteration under pressure / tight deadlines

  • Has the intuition to see around corners and the bravery to tell hard truths

  • Ability to effectively work in person and virtually, and guide multiple internal and external teams

  • Executive interviewing and secondary research skills (primary research skills a big plus)

  • Knowledge of enterprise business processes and technology

Preferred Qualifications

  • Experience conducting innovation engagements in both B2C and B2B settings

  • Experience with enterprise software solutions

  • Delighted by digital technology

  • Experience with developing innovation practice methodology

Posting Statement and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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Senior Strategist, User Experience

Salesforce.Com, Inc.