Senior Strategic Support Specialist

QBE Insurance Group Limited Sun Prairie , WI 53591

Posted 10 months ago

Provide deep analysis and actionable insights to Claims and Operations leadership through data and analytics. Provide tools that allow Claims and Operations leaders to optimize resources and improve operational effectiveness. Coordinate and manage specialized claims department initiatives by planning and guiding project implementation and collaborating with key stakeholders to support department operations and contribute to achievement of business objectives.

Primary Responsibilities

  • Work closely with Claims and Operations leadership to analyze and support strategic initiatives

  • Monitor claims vendor information to provide vendor management tools and insight to Claims and Operations Services

  • Act as a consultant to claim leadership to support a deeper understanding of business issues through data driven, fact based analysis

  • Partner with claims and operations leadership to develop key performance indicator metric goals to assess performance, and work with the Data & Analytics team to implement goals in monthly reporting

  • Work closely with Claims and Operations leaders and staff to build productively standards for adjusting and operations roles, build and monitor operational efficiency measures, and rotate adjuster locations throughout the year to assess validity of the standards

  • Advise claim and operations leaders of adverse trends and variances that warrant corrective actions

  • Support regulatory reporting teams in providing ad hoc key claims and/or operations information requested of QBE

  • Analyze incoming requests, extracting and manipulating data and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs

  • Drive effective budgeting and expense management within the Claims and Operations organization, including launching operational initiatives that improve expense and efficiency across Claims and Operations and collaborating with internal resources for monthly expense-related trend reviews and forecasting

  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives


Bachelor's Degree or equivalent combination of education and work experience

4 years relevant experience

Insurance industry experience

Strong analytical and presentation skills



  • Insurance processes and procedures, industry trends, standards and best practices

  • Understanding of Insurance Claims practices and metrics/measures

  • Advanced working knowledge of Microsoft Office

  • Prefer some knowledge of SAS or similar

  • Prefer some knowledge of PowerBI or similar


  • Assume a methodical approach to problem-solve and evaluate complex data

  • Understand the needs and goals of a customer and actively look for ways to meet them

  • Strategic planning of data delivery for key stakeholder needs

  • Determine the kind of tools needed to extract and organize relevant data

  • Build long-term collaborative working partnerships relationships with key stakeholders

  • Clearly and confidently convey information to a wide audience


  • Understand team dynamics and utilize the individual strengths of each member to achieve results

  • Encourage and build mutual trust, respect, and cooperation among team members

  • Build long-term collaborative working relationships with senior managers across the business

  • Build consensus through persuasion and influence

  • High attention to detail

  • Escalate issues when necessary

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:

  • We are customer-centered

  • We are technical experts

  • We are diverse

  • We are fast-paced

  • We are courageous

  • We are accountable

  • We are a team

All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

Work environment

Travel frequency: Occasional (approximately 5-10 trips annually)

Physical demands: General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

To successfully perform this job, the individual must be able to perform each essential job

responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Number of Openings:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Incident Response Specialist

QBE Insurance Group Limited

Posted 3 weeks ago

VIEW JOBS 1/27/2020 12:00:00 AM 2020-04-26T00:00 Incident Response Specialist Summary Reporting to regional team leads, the Security Incident Responder will be a key member of our rapidly growing Global Security Operations team. This is an exciting hands-on technical role in which the specialist will use their security skills and knowledge to perform advanced analysis on the collection of cyber threats using high-level proactive and reactive threat hunting methods, classifying, analysing, prioritising and remediating security alerts/events. The focus is to provide effective, proactive and a highly technical analytical response to cyber security-related incidents to prevent QBE from becoming compromised by modern attack methods and techniques. * Translates business objectives into security objectives by providing support in design/architecture for new security applications to improve the current security posture globally for QBE. * Contributes to, monitors and advises on the planned developments and changes in order to ensure relevancy, compliance and optimal delivery. * Recommends and implements initiatives, develops IR processes and procedures. * Contribute to the ongoing development of security operations "best practice" and support continuous improvement. * Provide guidance regarding security technical support, and influence peers in following best practice. * Manage business continuity plan, and information back-up procedures, to ensure minimal disruption in the event of Cyber Attack. * Implement security initiatives aimed at improving the existing infrastructure. * Review new security products and ascertain their suitability for the QBE environment. * Execute threat hunting activities using various proprietary and open source tools to identify current and emerging threats that pose a risk to QBE. * Perform advanced analysis on collection of cyber threats using high-level proactive and reactive threat hunting methods. * Build strong relationships with internal and external stakeholders to maintain and improve QBE security and enhance knowledge and information sharing. * Actively communicate with staff and third parties to correctly identify and resolve problems and manage their expectations. * Document incidents, requests and problem management information to ensure required compliance standards/SLAs are achieved. * Use security tools and resources to correlate suspicious events, providing context around the event, determine root cause and provide regular updates and recommend modifications to existing systems and procedures. * Perform deep-dive incident analysis of various data sources by analysing and investigating security related logs against medium-term threats and IOCs * Actively manage and apply the phases of Incident Response (preparation, identification, containment, eradication, recovery and lessons learned) * Execute vulnerability and web application assessments; provide analysis and recommendations to mitigate potential threats. * Makes moderately autonomous operational decisions on threats to QBE's systems, assets and business operations and provide recommendations for mitigating controls and/or remediation. * Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice throughout the team. * Number of Openings: 1 How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. QBE Insurance Group Limited Sun Prairie WI

Senior Strategic Support Specialist

QBE Insurance Group Limited