Senior Strategic Support Specialist

QBE Insurance Group Limited Sun Prairie , WI 53591

Posted 10 months ago

Provide deep analysis and actionable insights to Claims and Operations leadership through data and analytics. Provide tools that allow Claims and Operations leaders to optimize resources and improve operational effectiveness. Coordinate and manage specialized claims department initiatives by planning and guiding project implementation and collaborating with key stakeholders to support department operations and contribute to achievement of business objectives.

Primary Responsibilities

  • Work closely with Claims and Operations leadership to analyze and support strategic initiatives

  • Monitor claims vendor information to provide vendor management tools and insight to Claims and Operations Services

  • Act as a consultant to claim leadership to support a deeper understanding of business issues through data driven, fact based analysis

  • Partner with claims and operations leadership to develop key performance indicator metric goals to assess performance, and work with the Data & Analytics team to implement goals in monthly reporting

  • Work closely with Claims and Operations leaders and staff to build productively standards for adjusting and operations roles, build and monitor operational efficiency measures, and rotate adjuster locations throughout the year to assess validity of the standards

  • Advise claim and operations leaders of adverse trends and variances that warrant corrective actions

  • Support regulatory reporting teams in providing ad hoc key claims and/or operations information requested of QBE

  • Analyze incoming requests, extracting and manipulating data and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs

  • Drive effective budgeting and expense management within the Claims and Operations organization, including launching operational initiatives that improve expense and efficiency across Claims and Operations and collaborating with internal resources for monthly expense-related trend reviews and forecasting

  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Education

Bachelor's Degree or equivalent combination of education and work experience

Experience
4 years relevant experience

Insurance industry experience

Strong analytical and presentation skills

Experience

Knowledge

  • Insurance processes and procedures, industry trends, standards and best practices

  • Understanding of Insurance Claims practices and metrics/measures

  • Advanced working knowledge of Microsoft Office

  • Prefer some knowledge of SAS or similar

  • Prefer some knowledge of PowerBI or similar

Skills

  • Assume a methodical approach to problem-solve and evaluate complex data

  • Understand the needs and goals of a customer and actively look for ways to meet them

  • Strategic planning of data delivery for key stakeholder needs

  • Determine the kind of tools needed to extract and organize relevant data

  • Build long-term collaborative working partnerships relationships with key stakeholders

  • Clearly and confidently convey information to a wide audience

Abilities

  • Understand team dynamics and utilize the individual strengths of each member to achieve results

  • Encourage and build mutual trust, respect, and cooperation among team members

  • Build long-term collaborative working relationships with senior managers across the business

  • Build consensus through persuasion and influence

  • High attention to detail

  • Escalate issues when necessary

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:

  • We are customer-centered

  • We are technical experts

  • We are diverse

  • We are fast-paced

  • We are courageous

  • We are accountable

  • We are a team

All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

Work environment

Travel frequency: Occasional (approximately 5-10 trips annually)

Physical demands: General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

To successfully perform this job, the individual must be able to perform each essential job

responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Number of Openings:
1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.


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Senior Strategic Support Specialist

QBE Insurance Group Limited