Senior Staff Engagement Lead

Cigna Chicago , IL 60602

Posted 2 weeks ago

Job Description: Summary

The Enterprise Data Strategy (EDS) team within Global Data & Analytics (GD&A) is built to help Cigna drive the improvement in the accessibility and quality of our data assets and tools, and allow us to deliver data solutions faster than we do today. Our ultimate goal is to ensure Cigna's ability to grow is unconstrained by any limitations of our data. The Cigna Enterprise Data Strategy team is comprised of business and technical teams spanning Customer, Provider, Client (Buyer) and Intermediary (Producer) Data Domains as well as foundational enterprise data teams. The Client (Buyer) and Intermediary (Producer) Data Domains team establishes client and producer data strategies through an Enterprise lens and ensures roadmap delivery for all enterprise client and producer data domain initiatives.

Job Description

We are seeking a talented Communications and Business Engagement Advisor to provide support services to our Client and Producer data domain team This individual has the profile of a leader and a collaborative professional who excels in dynamic, sometimes ambiguous, complex, high-stakes, enterprise-level activities by taking ownership, driving action, and ensuring results. Able to lead the direction for high profile communications materials for teams of senior executives. Can respond quickly to both planned and unplanned activities, acting as "right hand" to department leadership, ensuring delivery and kept promises to matrixed business partners and IT. The successful candidate will work directly with colleagues at all levels of the Enterprise, and will be adept at navigating corporate structures and team dynamics; developing executive level communications; and producing actionable output from communicated direction and vision.

Major Duties:

The Communications and Business Engagement Advisor is an individual contributor who will direct complex, critical program efforts. Manages communications activities such as developing communications plan, providing both high level and detailed planning and guidance. Always views the program from a holistic view, while still managing the details. Manages conflict resolution and the political aspects of the Program by interacting seamlessly with project team members; stakeholders and governance boards. Provides overall leadership and vision.

Support the engagement/messaging for Cigna's Client and Producer Data Domain initiatives. Provide both proactive strategic consultations and tactical delivery for a wide variety of communication, engagement & change management support activities that drive affordability, personalization and value.


  • Attend project meetings to gather insights to help tell the broader story

  • Materials preparation & review including data domain emails, presentations, blogs, videos, newsletters, podcasts, infographics, etc.

  • Organization, agenda management, and wrap-up report out for staff meetings and other domain-specific meetings

  • Management and coordination of event calendars including town halls, lunch & learns, etc


  • Partner with Data Domain leads to craft messaging

  • Assist Steering Committees & Leadership with coaching, preparation, and execution of presentations, visual aids and meetings

  • Assess, manage and iterate the Channel Strategy used for communications

  • Connect Domain-specific strategy with the Enterprise program strategy


  • EDS Change Management

  • Enterprise Communications

  • Data & Analytics Engineering Communications

  • Enterprise Change Management (AVMO)


  • 7+ years' experience with demonstrated skills in communications, relationship building, negotiation, conflict resolution, and management of projects which have medium to high degree of complexity required.

  • Exceptional oral and written communication and presentation skills. This individual must be comfortable with professionally challenging key stakeholders at all levels of the organization.

  • Exceptional execution of project communications plans is a must.

  • Ability to make complex topics simple via story-telling and executive presentations.

  • Advanced proficiency in MS Office applications, particularly Word, Outlook, Excel, Visio, PPT and SharePoint are critical; demonstrated ability to produce crisp, professional documents imperative.

  • Must be detail oriented, but able to pivot and communicate at a high-level to leadership teams.

  • Effective analytical and administrative skills; formal Business Analysis experience preferred.

  • Proven track-record in managing multiple assignments simultaneously.

  • Consistently dependable, self-motivated, flexible, and highly driven individual.

  • Must have a good attitude and know how to make work enjoyable; curiosity imperative.

  • Consultative mentality with formal consulting experience desirable.

  • Excellent organizational skills an absolute must.

  • Negotiation and decision making skills.

  • Develop communication plans and interfaces with matrix teams, IT leadership, business leadership, and external vendors/partners.

  • Has a successful track record of completing communications projects on time and on budget.

  • Ability to work independently or in a team, set priorities and meet deadlines on at least one to two projects.

  • Has demonstrated outstanding negotiation, presentation, and facilitation skills.

  • Bachelor's Degree in related field or equivalent years of experience is required; Graduate degree preferred.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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Senior Staff Engagement Lead