Senior Staff, Desktop Support

E*Trade Chicago , IL 60602

Posted 1 week ago

More than 30 years ago, E*TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our customers first.

We need a highly skilled and reliable desktop technician who can work well under pressure and meet deadlines. You must be able to multitask and concentrate on different projects at the same time. You need to have the ability to learn and adapt to changing technologies, while implementing newly learned skills quickly. Your goal will be to constantly work faster and smarter, while effectively communicating with clients and management.

You will need extensive knowledge in Appsense, Tivoli BigFix Reporting, Remedy, Windows 7, Windows 10, Mac OS versions, networking and Active Directory. Having knowledge of tablets, smartphones, mobile technology and Apple/HP/Dell/Lenovo Hardware will have you in a great place.

RESPONSIBILITIES

  • You will work in an existing IT Desktop Services department and respond to calls, emails, Remedy tickets, and in-person requests for assistance with IT problems/malfunctions. You will be expected to log and analyze each call using Remedy and determine either how to solve the problem or escalate the problem to the appropriate level. You will also be expected to generate regular status reports regarding their help desk activities. Outside these responsibilities, this position will involve participating in IT projects, handling time sensitive issues, and prioritizing tasks based on urgency.

  • Provides technical service support to over 600 users including: installation, maintenance, and software training support.

  • Be part of a team that redesigns workflow to better utilize resources. Develop and maintain effective business and personal relationships with all clients and management especially between client IT representatives, and technical services.

  • Provides technical expertise for all network users in the areas of training, problem resolution, hardware and software upgrades. Ensures that company computers, networks resources, and applications are functioning properly and are available for the intended uses.

  • Daily duties may include: providing printer, software and peripherals operation support; servicing workstations; providing assistance to users with standard office automation tools and local applications; providing assistance in technology rollouts; compiling weekly status reports.

  • Complete and follow up on ticket queues.

REQUIREMENTS

  • Microsoft Certified IT Professional (MCITP) and A+ Certification preferred

  • Minimum of 4 years of experience in the following areas:

  • Expertise in Windows 7, Windows 10, and Mac OSX operating systems

  • Ability to provide elementary network and server problem diagnostics

  • Experience supporting an automation effort in a help desk and troubleshooting capacity with all Windows Desktop Operating Systems

  • Experience with office automation products to include MS Office/Outlook

  • Experience and strong troubleshooting skills for desktop/laptop configurations, TCP/IP, network connectivity, and Windows and OS based applications

  • Demonstrated ability to define and resolve computer/printer malfunctions via telephone and email

  • Experience with Dell, Lenovo and Apple systems a plus

  • Experience with remote access solutions required. Citrix, VPN, or similar technologies

  • Experience with enterprise desktop management and group policies preferred

  • Experience with Tivoli BigFix

  • Encryption

  • AntiVirus application

  • Active Directory

  • Desktop Imaging

  • Knowledge of App-V

  • Microsoft Windows 7, Windows 10 and Mac OSX operating systems

  • Microsoft Office 2010/2016/365

  • TCP/IP networking

  • Remedy

We offer a competitive and comprehensive benefits package. Please visit https://www.etradecareers.com/why-work-at-etrade/employee-benefits/ to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Desktop Support Engineer Senior

Sentinel Technologies Inc

Posted 1 week ago

VIEW JOBS 3/15/2020 12:00:00 AM 2020-06-13T00:00 Responsibilities Sentinel Technologies is seeking a self-motivated individual to provide Desktop Support for one of our clients located in Hyde Park, IL. As the Senior Desktop Support Engineer, you will support the client sites with daily support for end-user desktop computers, software, and supported peripherals. You will also oversee the technical projects and manage effective delivery of networks, development, and disaster discovery systems and processes. This is a 6 month contract to hire role located in Hyde Park, IL with 25% travel to other locations in the Chicagoland Area. #DNPAJE-Don't Scrape Qualifications * 4 years of proven work experience in a technical support role or relevant experience * Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software/Hardware Engineering, or related field required * Prior experience in Windows 10 implementations required * Strong ability to manage projects required * Prior experience leading a team a plus * Excellent knowledge of technical management, information analysis, and of computer hardware/software systems * Expertise in data management and governance * Hands-on experience with computers, network administration and implementation * Ability to communicate will both verbally and written * The candidate must have a car, as this position requires travel between location and the transportation of equipment * A valid driver's license and proof of vehicle insurance will be required * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. What you get: We offer an energetic work environment with many corporate culture amenities, competitive pay rate, employer portion of Soc. Security/Medicare paid, medical benefits, 401K retirement savings, discounts for local event entertainment and health clubs. Overview MOTIVATED…..make IT happen! Awarded Chicago Tribune TOP WORKPLACE eight consecutive years About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers. As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR@sentinel.com. Sentinel Technologies Inc Chicago IL

Senior Staff, Desktop Support

E*Trade