Wells Fargo Chandler , AZ 85249
Posted 2 days ago
About this role:
Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. To be successful, you will need to be a focused, self-motivated technologist who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting Commercial Credit applications for our global customers.
In this role, you will:
Support a suite of applications across varying technologies
Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications
Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes
Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Conduct incident management and coordinate/implement solutions to prevent customer impact
Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices
Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc
Contribute to increasing system efficiencies and lowering the human intervention time on related tasks
Required Qualifications:
Desired Qualifications:
Self-disciplined, driven, curious, and motivated
Financial Services and/or Systems experi
Experience using Service Now for incident, change, and problem management
2+ years of developing or supporting IT Service Management solutions experience
Extremely strong verbal, written, and interpersonal communication skills.
Understanding of Cloud native technologies and concepts
Ability to identify root-cause issues/improvement opportunities, and design approaches
Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces
Job Expectations:
Dedicated: Ability to work extra hours/overtime as and when needed
Rotational on-call and weekend support will be required
Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language
Be Humble: You're smart yet always interested in learning from others
Work Transparently: You always deal in an honest, direct, and transparent way
Take Ownership: You embrace responsibility and find joy in having the answers
Learn More: You regularly self-educate and improve your skill set
Show Gratitude: You show appreciation and respect to those you work with
Ability to work in the office and at home in a hybrid model
This position is not eligible for Visa Sponsorship
Posting End Date:
19 Jun 2024
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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