Senior Specialty Systems Operations Engineer

About this role:

Wells Fargo is seeking a

Senior Specialty Systems Operations Engineer to join Consumer Technology's Platform Services Team.

This role involves providing platform and system support to technical issues and initiatives related to large-scale application systems, databases, and other technical products and services and operational support for our tellers.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area

• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards

• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks

• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations

• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Facilitate discussions on preventative action, root cause analysis and resolutions with service management

• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability

• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of public cloud experience
• 4+ years of Linux experience, UNIX server systems administrative engineering and support experience, or combination of both
• 3+ years of experience with Apache webservers

Required Qualifications for Europe, Middle East & Africa only:

• Experience in systems engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 years of Python scripting experience

• 4 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)

• Troubleshooting skills (Ability to direct and oversee escalated technical troubleshooting and complex analysis efforts for prompt recovery of major issues)

• 4+ years of Autosys experience

• Knowledge and understanding of AppDynamics

• Knowledge and understanding of Splunk

• Knowledge and understanding of Grafana

• Knowledge and understanding of uDeploy

• Knowledge and understanding of load balancing and application delivery

Job Expectations:

• Participation in 7 x 24 on-call rotation

• In office expectation of 3 days per week

• This position is/not eligible for Visa sponsorship.

• This position offers a hybrid work schedule.

• Relocation assistance is/is not available for this position

Pay Range

$96,600.00 - $206,100.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan

• Paid Time Off

• Parental Leave

• Critical Caregiving Leave

• Discounts and Savings

• Health Benefits

• Commuter Benefits

• Tuition Reimbursement

• Scholarships for dependent children

• Adoption Reimbursement

Posting End Date:

20 Jun 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.