Senior Specialty Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join our Commercial and Corporate & Investment Banking Technology (CCIBT) team. To be successful, you will need to be a focused, self-motivated technologist who prioritizes stability of the application and infrastructure above all else. This position will be directly supporting Commercial Credit applications for our global customers.

In this role, you will:

• Support a suite of applications across varying technologies

• Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications

• Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes

• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Conduct incident management and coordinate/implement solutions to prevent customer impact

• Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices

• Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc

• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure) experience
• 2+ years of SQL, Oracle SQL or a combination of both experience
• 2+ years of Linux experience

Desired Qualifications:

• Self-disciplined, driven, curious, and motivated

• Financial Services and/or Systems experience

• Experience using Service Now for incident, change, and problem management

• 2+ years of developing or supporting IT Service Management solutions experience

• Extremely strong verbal, written, and interpersonal communication skills.

• Understanding of Cloud native technologies and concepts

• Ability to identify root-cause issues/improvement opportunities, and design approaches

• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces

Job Expectations:

• Dedicated: Ability to work extra hours/overtime as and when needed

• Rotational on-call and weekend support will be required

• Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language

• Be Humble: You're smart yet always interested in learning from others

• Work Transparently: You always deal in an honest, direct, and transparent way

• Take Ownership: You embrace responsibility and find joy in having the answers

• Learn More: You regularly self-educate and improve your skill set

• Show Gratitude: You show appreciation and respect to those you work with

• Ability to work in the office and at home in a hybrid model

• This position is not eligible for Visa Sponsorship

Posting End Date:

5 Jul 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.