Senior Specialist, Student Records

Job Profile Summary

Under limited supervision, this position will provide professional support of the Registrar's Division through the performance of assigned core functions within the student records management unit. Responsible for the accuracy, integrity, privacy, and security of all academic records and the integrity of data and reports. Ensures compliance with the published policies and procedures while providing outstanding customer service to students, staff, faculty, and other internal and external constituents. Work requires the use of initiative and resourcefulness in making decisions within widely accepted standards. Performs related work as directed.

This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant

to Florida Statute 295. Certain servicemembers may be eligible to receive waivers for

postsecondary educational requirements, in the employment by the state and its political

subdivisions and are encouraged to apply for the positions being filled.

Applicants claiming preference are responsible for providing required documentation at the

time of submitting application.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/militaryservice-

records/ or call 1-866-272-6272.

Minimum Education:

• Associate's degree required. Bachelor's degree preferred.

• An equivalent combination of experience and education may be considered.

Minimum Experience/Training:

• Three years of functional experience in compliant records management field.

Essential Functions:

• Daily

• 30%: Processes and analyzes incoming credentials and supporting educational documentation and outgoing transcripts. Facilitates the information used in the analysis of student records and transcripts. Ensures compliance of student records with federal, Florida Statute, policies and procedures.

• Daily

• 20%: Ensures maintenance and regular updating of appropriate student records documentation an accuracy. Conducts pre-enrollment transactions such as credential processing, and admission eligibility verification.

• Daily

• 10%: Provides excellent customer service by corresponding via email and telephone to students, staff and faculty. As well as resolves discrepancies.

• Daily

• 10%: Applies analytical techniques and methods to gather and analyze data to resolve and/or make recommendations that comply with College policies and procedures.

• Daily- 10%: Processes test scores, CLEP, IBs, AP, Dante, DSST, Excelsior College examinations, AICE, BYU-FLATS. Processes FASTER error reports to ensure student transcript evidence. Processes and maintains records of transactions and data into Workday, CID and Image Director, and Netsearch.

• Other, as Needed- 10%: Assists with system upgrades testing and prepares detailed analysis of system records fixes needed.

• Other, as Needed- 5%: Participates and assists in ongoing department projects and testing that pertain to the Office of the Registrar.

• Other, as Needed- 5%: Performs related duties as assigned including but not limited to serving as a backup for other team members.

Knowledge, Skills and Abilities:

• Possess excellent customer service skills.

• Knowledge of record retention policies and data privacy policies and procedures (FERPA); NSLDS and National Student Clearinghouse enrollment reporting processes; generally accepted AACRAO guidelines, federal, state and regulatory requirements; academic policies and procedures.

• Knowledge in researching methods and procedures applicable in academic records.

• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.

• Ability to prepare clear and accurate records, data information and other electronic or written materials.

• Strong organizing, interpersonal, coordinating, attention to detail, written and oral communication skills.

• Ability to be tactful, confidential, and discreet when communicating with students and constituents.

• Ability to manage own work to job and performance standards. Ability to participate as an active team member.

• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products, Workday, CID.

• Ability to interact and effectively communicate with a diverse employee and student population.

Competencies:

Respect for Others

Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College. Maintains professionalism and contributes to a cohesive work environment

Teamwork

Cooperates and collaborates with individuals & groups that support the mission and values of the College

Contributes to an inclusive, respectful, and empowering working environment that welcomes varying perspectives

Flexibility & Adaptability

Adapts approaches as situations in the work environment change. Supports change based on the environmental needs, emerging technologies, and system upgrades

Technical Expertise

Effectively applies concepts, theories, methods, tools, techniques, and expertise in area of discipline (i.e. HR, Finance, Student Affairs, etc.)

Continuous Improvement & Learning

Actively develops one's own skills and explores opportunities for personal learning and continuous development within the job's functionality and in support of the goals and mission of department, division and the College

Job Title

Senior Specialist, Student Records

Position Number

P0042646

Job Status

Full time Regular

Department

Student Records

Location

Weston Center

Pay Grade

713

Salary

$36,800 - $43,240 (Salary rate commensurate with education and experience)

Work Shift

First Shift

Work Schedule

Monday-Friday/Weekends/Varies

Hours Per Week

40

Posting End Date

Open Until Filled

Comments

To be considered for this position, a completed online employment application form along with a resume are required.

Designated Essential Personnel

No

FLSA Status

Non-Exempt

Position Classification

Professional Technical Staff (PTS)

Special Instructions to Applicant:

For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.

Please note that multiple documents can be uploaded in the "Resume/CV/Transcript/License/Certification" section of the application

Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf.

Employment is contingent upon successful completion of the required background screening process.

Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.

Diversity and Inclusion are a priority at Broward College

Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification.

For inquiries regarding Title IX and the college's non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309.

Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.

Disclaimer

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.