Senior Specialist Routine Collections (Full Time)

Genesis Healthcare LLC Kennett Square , PA 19348

Posted 1 week ago

POSITION SUMMARY:

Manage Accounts Receivable for "Difficult Accounts" -- Private Pay Customers both in-house and discharged to:

  • Improve DSO

  • Reduce DSO Target Ratio

  • Improve Collection Ratio (Cash brought in during the month)

RESPONSIBILITIES/ACCOUNTABILITIES:

  • Review case, determine reason for "difficult" classification and take appropriate action.

  • Contact customer or responsible party to review collection attempts to date.

  • Seek agreement on Promise to Pay (PTP) Plans.

  • Manage agreed upon PTP Plans.

  • Escalate non-compliance account to Manager, Collections.

  • Recommend accounts for transfer to Outside Attorney/Agency.

  • Document all activities in Collection Status Log and Weekly Results (Collections & Forecasts)

  • Plan, prepare, and organize daily calling activity around core hours.

  • Run Skip Trace, pull Credit Report, and reference National Change of Address Database, contact family member, if required.

  • Assure system is up-to-date with all contact information.

  • Demonstrates are and compassion to ensure that all internal and external customers consistently receive the highest quality of service.

  • Shows respect and appreciation to others.

  • Works with a positive attitude, demonstrating teamwork and enjoyment for the job.

  • Demonstrates focus and discipline to in doing the best job possible.

  • Exhibits honesty and integrity in all aspects of the job.

  • Performs all other duties as assigned.

COMPLIANCE:
1.Complies with applicable legal requirements, standards, policies and procedures including but not limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA.
2.Participates in required orientation and training programs.
3.Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline.
4.Cooperates with monitoring and audit functions and investigations.
5.Participates, as requested, in quality assurance and process improvement activities.

SSCN

QUALIFICATIONS:

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Associate's Degree or 3 or more years of Accounts Receivable management experience. 2. Experience working with difficult cases in high volume environment. JOB SKILLS: Customer Relationship Management: Balance GHC business need with customer relationship approach to collecting payment. Knowledgeable in using sales and negotiation techniques to collect payment. Overcome resistance. Calm, composed, effective communicator as demonstrated with customers and/or responsible parties. Demonstrate high level of integrity in all situations. Financial Management: Knowledgeable in Fair Debt Credit Protections Act and state laws regarding collection activities. Understand County Laws for Probate, Automatic Stay Procedures for Bankruptcy and Chapter 13 Claims Familiar with available resources and how and when to deploy. Diligent in documenting all collection activities in appropriate tools.

Position Type: Full Time

Req ID: 293189

Center Name: Genesis HealthCare


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialist Collections (Full Time)

Genesis Healthcare LLC

Posted 1 week ago

VIEW JOBS 1/11/2019 12:00:00 AM 2019-04-11T00:00 POSITION SUMMARY: Ensure claims/bills are produced according to payor and regulatory requirements to assure remittance at first pass; business goals are: * Improve Quality of Bills Produced prior to formal bill submission * Reduce DSO May assist Billing Specialist Team in meeting initial bill submission deadlines. RESPONSIBILITIES/ACCOUNTABILITIES: Process Claims: * Process Primary and Secondary Commercial Insurance claims, e.g. Long Term Insurance, Motor Vehicle, Workmen's Compensation, * Liaise with Center Staff to ensure verifications, authorizations, and documentation requirements meet payor requirements for claim submission * Prepare final bill for submission, e.g. UB92 and include supporting documentation using prescribed format. * Follow up on any/all unpaid claims. * Maintain records, files and logs of claim status or other billing information as directed. * Interact with Third Party Payors as required to obtain payment for pending claims. * Prepare adjustments/corrections to Commercial Bills. * Refer problems or rejected claims to Specialist, Claims Resolution. * Assure accuracy of demographic information in the Billing System to ensure accurate billing and prompt payment. Resolve Claim Denials: * Contact payor regarding claims issues, problems or failure to pay. * Assure claim is complete in order for carrier to process promptly. * Submit supplemental information if required. * Influence Payor Representative to review claims during call and communicate status. * Re-submit claims, bills in response to billing errors. * Review Denials and re-submit bill. * Process adjustments/corrections for Private Pay and Commercial claims/bills. * Process non-Medical Appeals and Timely Filing Appeals to resolution. * Notify SNF staff of customer loss of payor status and timely processing of payor sequence. * Perform follow-up activities to assure commercial insurance payments are received. SCNG QUALIFICATIONS: SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Associate's Degree of 2 or more years in healthcare or long-term care billing and collections. 2. Experience with healthcare billing software 3. Enjoys working in high volume environment. Position Type: Full Time Req ID: 291615 Center Name: Genesis HealthCare Genesis Healthcare LLC Kennett Square PA

Senior Specialist Routine Collections (Full Time)

Genesis Healthcare LLC