Manage Accounts Receivable for "Difficult Accounts" -- Private Pay Customers both in-house and discharged to:
Reduce DSO Target Ratio
Improve Collection Ratio (Cash brought in during the month)
Review case, determine reason for "difficult" classification and take appropriate action.
Contact customer or responsible party to review collection attempts to date.
Seek agreement on Promise to Pay (PTP) Plans.
Manage agreed upon PTP Plans.
Escalate non-compliance account to Manager, Collections.
Recommend accounts for transfer to Outside Attorney/Agency.
Document all activities in Collection Status Log and Weekly Results (Collections & Forecasts)
Plan, prepare, and organize daily calling activity around core hours.
Run Skip Trace, pull Credit Report, and reference National Change of Address Database, contact family member, if required.
Assure system is up-to-date with all contact information.
Demonstrates are and compassion to ensure that all internal and external customers consistently receive the highest quality of service.
Shows respect and appreciation to others.
Works with a positive attitude, demonstrating teamwork and enjoyment for the job.
Demonstrates focus and discipline to in doing the best job possible.
Exhibits honesty and integrity in all aspects of the job.
Performs all other duties as assigned.
1.Complies with applicable legal requirements, standards, policies and procedures including but not limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA.
2.Participates in required orientation and training programs.
3.Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline.
4.Cooperates with monitoring and audit functions and investigations.
5.Participates, as requested, in quality assurance and process improvement activities.
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Associate's Degree or 3 or more years of Accounts Receivable management experience. 2. Experience working with difficult cases in high volume environment. JOB SKILLS: Customer Relationship Management: Balance GHC business need with customer relationship approach to collecting payment. Knowledgeable in using sales and negotiation techniques to collect payment. Overcome resistance. Calm, composed, effective communicator as demonstrated with customers and/or responsible parties. Demonstrate high level of integrity in all situations. Financial Management: Knowledgeable in Fair Debt Credit Protections Act and state laws regarding collection activities. Understand County Laws for Probate, Automatic Stay Procedures for Bankruptcy and Chapter 13 Claims Familiar with available resources and how and when to deploy. Diligent in documenting all collection activities in appropriate tools.
Position Type: Full Time
Req ID: 293189
Center Name: Genesis HealthCare
Genesis Healthcare LLC