Senior Specialist, Payment Operations - ACH - Part-Time Evenings - Mon-Fri 5:30 - 9:30 PM - Reading, PA

Santander Bank Reading , PA 19601

Posted 3 weeks ago

Apply Req ID: 2104957 Date posted 12/27/2021

POSITION SUMMARY -

The Senior Specialist, Payment Operations

  • Automated Clearing House

  • Part-Time Nights position is responsible for supporting the processing of payments and related activities. Additionally, s/he is involved in providing recommendations on how to improve processes or change the performance results directly relating to payment processing and supporting activities. As recommendations are approved, the incumbent plays a role in implementing the processes.

This position is location-dependent. The job is in Reading, PA. It is also PART-TIME EVENING HOURS - Monday

  • Friday 5:30 p.m.

  • 9:30 p.m.

RESPONSIBILITY STATEMENTS -

  • Adheres to Privacy Policy, Code of Ethics and follows all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations.

  • Provides exceptional customer service to both internal and external customers

  • Reports issues of concern or matters of potential loss to Manager - along with a possible solution

  • Serves as a Subject Matter Expert within his/her process

  • Supports processing of payment transactions and related activities.

EDUCATION - Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent field, or equivalent work experience

WORK EXPERIENCE - 3-5 years; Experience in Wire Operations and Management.

SKILLS AND ABILITIES -

  • Ability to calculate figures and amounts such as interest, percentages, and volume

  • Ability to effectively communicate both orally and written with customers, team, and management

  • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide a clear and concise communication with a wide audience of internal departments

  • Demonstrated knowledge of MS Office: Word, Excel, Outlook, PowerPoint.

  • Experience with SQL or Microsoft Access is a plus

PHYSICAL DEMANDS - Minimal physical effort such as sitting, standing, and walking.

COMPETENCIES -

  • Addresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriately

  • Makes extra effort to satisfy customers' needs and meet commitments

  • Assesses problem situations and initiates effective interventions that result in customer satisfaction

  • Takes time to develop and maintain relationships with customers

  • Communicates the importance and benefits of risk management to counterparts

  • Displays natural skepticism and curiosity to question the status quo and uncover issues

  • Adheres to a good root cause analysis process

  • Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change

  • Helps and coaches less experienced team members

  • Executes risk management processes and procedures without management direction, and demonstrates awareness of expected results

  • Knows the relationship and impact of actions and results

  • Understands regulations impacting the supported area(s)

  • Organizes and prioritizes workload and tasks for oneself and team members

  • Actively plans for routine and cyclical work

  • Sees through complexity and detail to get to the critical issues at hand

  • Considers the wider context within which problems exist

  • Uses information and data effectively to support a position and present a rational case

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Primary Location: Reading, Pennsylvania, United States

Other Locations: Pennsylvania-Reading

Organization: Santander Bank, N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

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Senior Specialist, Payment Operations - ACH - Part-Time Evenings - Mon-Fri 5:30 - 9:30 PM - Reading, PA

Santander Bank