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Senior Specialist, Non-Acute Field Service

Expired Job

Cardinal Health Dublin , OH 43016

Posted 3 months ago

What Field Service contributes to Cardinal Health

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts).

What is Optifreight Logistics?

We save our customers money on shipments they're already receiving today by providing a full service freight management program dedicated to reducing healthcare freight costs.

Accountabilities

  • Advise customers on shipping and program-related needs to support the achievement of freight-management goals

  • Collaborate with other functions to meet customer needs

  • Coordinate client business reviews to evaluate performance on the OptiFreight program and assess opportunities for spend reduction and volume growth

  • Work with internal partners to identify opportunities for enhancement in internal processes and to create Lean solutions that improve the client experience

  • Collaborate cross-functionally to identify and develop value-added services including: channel-specific reporting, shipping platform enhancements and shipment intervention initiatives

  • Create strategy to develop and grow relationships with new and base accounts

  • Manage current customers on the OptiFreight Program

  • Partner to sell new customers OptiFreight program

  • Manage current ambulatory surgery center customers on the OptiFreight Program

  • Sell new ambulatory surgery center customers OptiFreight program

  • Collaborate with ASC Field Reps on customer issues, feedback and new sales

  • Conduct ride-alongs with ASC Field Reps and jointly attend tradeshows/conferences to connect with customers and generate leads

  • Make routine sales phone calls to customer leads to generate new OptiFreight business

  • Develop relationships internally and externally to achieve business results

  • Retain and grow base customer account volume

  • Deliver excellent customer service

  • Collaborate with internal support team to ensure successful implementation process for new customers

  • Complete projects to standardize team work and advance channel service delivery

Qualifications

  • Bachelor's degree or equivalent experience

  • 2-4 years' experience

  • Strong communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

  • Works on projects of moderate scope and complexity

  • Identifies possible solutions to a variety of technical problems and takes actions to resolve

  • Applies judgment within defined parameters

  • Receives general guidance may receive more detailed instruction on new projects

  • Work reviewed for sound reasoning and accuracy

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Senior Specialist, Non-Acute Field Service

Expired Job

Cardinal Health