Senior Specialist- Home Equity Servicing

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Location: This position is Hybrid, working a minimum of 1 day in the office each week, after training

Training: The training period is at least the first 4 weeks of employment and is 100% on-site

Hours: Typical hours are 8:00am to 5:00PM ET Monday through Friday

PRIMARY FUNCTIONS

• Processes service requests for research and maintenance

• Handles escalated inquiries from other lines of business, as well as customers, concerning questions related to the servicing process

• Monitors and meets various tax deadlines

• Demonstrates proficiency in the movement of funds across GLs and associated account balancing functionality

• Stays current on all banking and investor regulations, and maintains a strong, risk-averse mindset

• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Supervisor. Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

• Recommends and implements programs to solve routine issues and improve processes

• Exhibits the independence to work with moderate to limited supervision

MINIMUM QUALIFICATIONS

• 2+ years of experience in MSP and mortgage servicing experience is required

• High School Diploma or equivalent is required; Bachelor's degree preferred

• Efficiently navigates multiple computer systems and applications

• Digital Literacy in Microsoft Office 365

• Demonstrates a solid understanding of accounting principles, loan documentation, banking policies, procedures, government regulations

• Proven ability to handle all monetary, processing functions, and high transaction volumes independently and accurately

• Interpersonal skills to work with a fully developed work team

• Open-minded and able to adapt in a changing environment

• A customer-focused approach in all interactions

• Excellent verbal & written communication skills

• Leadership skills

• Time management and organizational skills to prioritize and meet production goals and deadlines

• Analytical, research, and problem resolution skills

• Exceptional attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $22 to $25 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/01/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.