Senior Specialist

Job Description (Posting).

"Looking for a seasoned PM to deploy security tools related to infrastructure.

Background in infrastructure is a plus.

Specific tools to be implemented are Silverfort and Gytpol

Plan, direct, or coordinate activities in such fields as information systems, systems analysis, and computer programming.

• Review project plans to plan and coordinate project activity.

• Manage backup, security and user help system.

• Operating smaller budget projects.

• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

• Provide users with technical support for computer problems.

Skills/Experience:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Basic ability to work independently and manage one s time.

• Basic knowledge of computer hardware and software.

• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Basic knowledge of computer software, such as Visual Basic, Java, SQL, etc.

• PMI or PMP certification preferred.

Bachelor's degree in a technical field such as computer science, computer engineering or related field required

Might travel onsite once a month

one round of interviews"

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases