Senior Specialist, Employee Experience

Position Summary:

Responsible for evaluating and improving management practices to enhance the overall employee experience. Focusing on refining the employer brand, developing effective onboarding strategies, and fostering a culture of trust within the organization. This role involves providing technical assistance on complex issues, proposing policy amendments, and staying abreast of multidisciplinary trends in fields like human resources, psychology, sociology, design, and technology.

What you will be doing:

• Partners with key business leaders across GFS to ensure business impacts are defined and understood, and to improve results through organizational behavior analysis

• Executes process strategy, facilitates, and contributes to the continuous improvement thinking for key employee experience processes.

• Review and enhance management practices to optimize the employee experience.

• Develop and maintain the employer brand to attract and retain top talent.

• Design and implement onboarding approaches that foster engagement from the onset of employment.

• Cultivate a culture of trust through strategic initiatives and interventions.

• Provide technical expertise on complex issues not covered by existing policies and standards, and propose necessary amendments.

• Stay updated on trends and best practices in employee experience from various disciplines, including human resources, psychology, sociology, design, and technology.

• Performs other duties as assigned.

What you'll bring to the table:

• Ability to design, develop and deliver of key areas in employee experience

• Project management skills

• Knowledge of systems thinking

• Knowledge of HR Talent Management

• Knowledge of and experience managing organizational design changes

• Strategic thinking abilities

• Knowledge of sound business, technical and financial acumen

• Versatile team player that is comfortable under pressure

• Ability to communicate at all levels with clarity and precision both written and verbally in English

• Strong presentation / facilitation skills

• Excellent problem solving and critical thinking skills

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

• Superior team and customer focus, must be able to influence and earn the trust and respect of people at all levels of the organization.

• Ability to lead cross functional teams.

• Requires strong analytical skills and the ability to oversee the implementation of software and supporting technology tools

Equipment / Tools / Technology:

• Knowledge of Talent Management Systems (TMS) required.

• Knowledge of Google applications or similar software preferred.

• Knowledge of spreadsheet, word processing, presentation, email, internet and HRIS software applications, Google applications

• Knowledge of office equipment used in training including projectors and video conferencing software

Experience/Education

Typical requirements for this job includes an advanced degree (bachelors) plus an additional 5 years of related experience; or a Master's degree and 3 years of experience.

Required experience includes a demonstrated successful track record in consulting with leadership at multiple levels, conducting performance analyses across broad populations and locations, developing and implementing large-scale workforce planning initiatives, capability and competency management systems, measurement systems, internal and external feedback systems, partnering with leadership to accelerate strategy implementation and change, building leadership talent to encourage future growth, improving organizational performance, accelerating performance by ensuring organizational environmental variables are in place to support learning transfer and performance sustainability, thinking strategically and executing tactical initiatives to support strategic imperatives.

Position Summary:

Responsible for evaluating and improving management practices to enhance the overall employee experience. Focusing on refining the employer brand, developing effective onboarding strategies, and fostering a culture of trust within the organization. This role involves providing technical assistance on complex issues, proposing policy amendments, and staying abreast of multidisciplinary trends in fields like human resources, psychology, sociology, design, and technology.

What you will be doing:

• Partners with key business leaders across GFS to ensure business impacts are defined and understood, and to improve results through organizational behavior analysis

• Executes process strategy, facilitates, and contributes to the continuous improvement thinking for key employee experience processes.

• Review and enhance management practices to optimize the employee experience.

• Develop and maintain the employer brand to attract and retain top talent.

• Design and implement onboarding approaches that foster engagement from the onset of employment.

• Cultivate a culture of trust through strategic initiatives and interventions.

• Provide technical expertise on complex issues not covered by existing policies and standards, and propose necessary amendments.

• Stay updated on trends and best practices in employee experience from various disciplines, including human resources, psychology, sociology, design, and technology.

• Performs other duties as assigned.

What you'll bring to the table:

• Ability to design, develop and deliver of key areas in employee experience

• Project management skills

• Knowledge of systems thinking

• Knowledge of HR Talent Management

• Knowledge of and experience managing organizational design changes

• Strategic thinking abilities

• Knowledge of sound business, technical and financial acumen

• Versatile team player that is comfortable under pressure

• Ability to communicate at all levels with clarity and precision both written and verbally in English

• Strong presentation / facilitation skills

• Excellent problem solving and critical thinking skills

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

• Superior team and customer focus, must be able to influence and earn the trust and respect of people at all levels of the organization.

• Ability to lead cross functional teams.

• Requires strong analytical skills and the ability to oversee the implementation of software and supporting technology tools

Equipment / Tools / Technology:

• Knowledge of Talent Management Systems (TMS) required.

• Knowledge of Google applications or similar software preferred.

• Knowledge of spreadsheet, word processing, presentation, email, internet and HRIS software applications, Google applications

• Knowledge of office equipment used in training including projectors and video conferencing software

Experience/Education

Typical requirements for this job includes an advanced degree (bachelors) plus an additional 5 years of related experience; or a Master's degree and 3 years of experience.

Required experience includes a demonstrated successful track record in consulting with leadership at multiple levels, conducting performance analyses across broad populations and locations, developing and implementing large-scale workforce planning initiatives, capability and competency management systems, measurement systems, internal and external feedback systems, partnering with leadership to accelerate strategy implementation and change, building leadership talent to encourage future growth, improving organizational performance, accelerating performance by ensuring organizational environmental variables are in place to support learning transfer and performance sustainability, thinking strategically and executing tactical initiatives to support strategic imperatives.