Senior Special Operations Associate

Lyft Columbus , OH 43216

Posted 3 months ago

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a Senior Special Operations Associate to join our team. In this role, you will provide hands-on support working on high-impact, cross-functional solutions to create the best experience possible for our drivers and riders. You will be asked to lead special projects which require you to plan, budget, oversee and document all aspects of the specific project you are working on. If you have an entrepreneurial spirit, like tackling aggressive goals, and want to be part of the next big thing at Lyft, we would love to meet you!

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. One day you may be working to reduce congestion at airport terminals, and the next you may be helping to host an event on the ground.


  • Plan, budget, launch, and manage operational initiatives for the local market. This includes owning the operational side of special projects, key partnerships, large events, and venues as well as managing day-to-day communications with external stakeholders.

  • Work cross-functionally with a variety of internal partners managing laterally is a critical part of this role

  • Provide on the ground support and manage vendor relationships to successfully execute various initiatives that will drive local impact.

  • Analyze qualitative and quantitative operational data using spreadsheets and other analytical tools to make data-driven decisions.

  • Deep dive into the data to gather insights in order to help identify root causes and recommend solutions.

  • Implement and support growth initiatives in the market, such as new launches and pilots.

  • Uphold the Lyft standard of service while working with drivers, external partners, and cross-functional teams.

  • Roll up your sleeves and get stuff done. No one can be counted on to execute faster or better than you.


  • Bachelor's degree or equivalent

  • 2+ Years project management, data analytics, or general management

  • Strong problem solver: You effectively, creatively, and quickly solve complex problems

  • Excellent time management: You are able to prioritize multiple competing tasks and projects by assessing urgency and importance

  • Always a team player: You're positive, optimistic, and willing to help out wherever needed

  • Self-directed and organized: You have a bias for action while maintaining attention to detail

  • Ability to take direction and feedback, as well as ask for support in order to successfully carry out tasks and see projects to completion

  • Strong oral and written communication skills, and extreme attention to detail

  • Proficient with tools such as Slack, G Suite (Gmail, Google Docs, Google Sheets, etc) and Excel

  • Basic SQL skills is a huge plus, but not required

  • PMP is great to have, but not required


  • Great medical, dental, and vision insurance options

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Monthly commuter subsidy to cover your transit to work

  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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Senior Special Operations Associate