Senior Solutions Engineer

EM Talent San Francisco , CA 94102

Posted 2 days ago

SENIOR SOLUTIONS ENGINEER

Company: Cryptocurrency tech startup

Location: SF Bay Area preferred

Term: Full-time

Job level: junior, mid-level

WHAT WILL YOU DO:

As the first full-time Solutions Engineer in the US, you will own, lead and build out the Solutions Engineering function which includes:

  • Pre-sales and post-sales technical client support and participation in sales calls.
  • Onboarding and integration of solutions with the client.
  • Support the implementation of third party APIs and SDKs.
  • Identify customers needs and provide most suitable solutions to the client.
  • Prepare and deliver technical presentations and demonstration of services and products.
  • Provide ongoing support and client management and actively communicate with clients utilizing the platform.
  • Manage client's expectations properly to avoid escalation. Be a strong voice for customers during engineering planning.
  • Prepare client facing technical documentation of product features and services.
  • Document best practices and procedures of your functions, projects and procedures.

Requirements

  • At least 3 years of relevant experience in sales, solutions engineering, technical account management and integration and onboarding of enterprise clients. We are open to all levels of experience.
  • Strong understanding of blockchain technology and cryptocurrencies.
  • Experience with implementation of APIs and SDKs preferred.
  • Some ability to code preferred.
  • Excellent skills in communication, interpersonal relationships, problem solving and initiative leading.
  • Self-guided, resourceful work style; ability to work remotely.
  • Ability to support Asia time zones.
  • Technical writing and technical documentation experience.

Benefits

  • Competitive salary
  • Medical, dental, and vision insurance
  • Stock options
  • Flexible paid time off
  • 401k
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Senior Solutions Engineer

EM Talent