Senior Software Quality Assurance Analyst-Tax

General Information

Ref #:

20240037598

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Weston

• Florida

• United States

Company Overview

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

About the Role:

UKG is looking to hire a Tax Compliance Product Quality Analyst to join our talented Tax Compliance Escalations Team. As one of our team members you will be a part of a passionate team that is driven by improving the customer experience through thorough solutioning efforts.

Duties and Responsibilities:

• You will become a Subject matter expert for all of areas of our Tax Compliance Domain

• Ability to conduct thorough review, analyzing and identifying risks and deficiencies, debug/triage issues and deliver the root - cause analysis in friendly language to customers for complex Tax issues that stem from Payroll processing, Tax set up and configurations

• Promotes teamwork and maintains a customer focus through positive communication and a strong desire to meet the needs of the customer

• Works as a team member to maintain the highest levels of customer service, quality and productivity

• Works in an environment with competing priorities

• Work with core development team(s) to identify, document, test for, and explain product issues in order to determine next actions

• Proactively communicate with clients and team members to keep them apprised of issue status and any commitment date

• Analyze, maintain, and create documentation on processes and troubleshooting results and recommend corrective action

Qualifications

About You:

Basic Qualifications:

• Demonstrated advanced problem solving and proactive problem resolution skills

• Ability to handle multiple tasks under tight deadlines

• Effective communication skills; both verbal and written

• Excellent follow-up skills with customers, team members, and other departments across the organization

• Organized, hardworking, dedicated, with a strong sense of accountability

• Positive 'can do' attitude

• Strong analysis, task management, and time management skills

Preferred Qualifications:

• 2 or more years of Payroll or Tax set up and reconciliation experience with set up or solutioning for UKG.

• Strong Analytical Skills to determine all business needs

• Ability to research Knowledge Center articles and JIRA for review of trending or similar issues

• Ability to take complex ideas and relay them to any audience

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.