Senior Software Engineer (Ms-Dynamics)

NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT COMPUTER SPECIALIST (SW) OR IN A COMPARABLE TITLE.

THE AGENCY

The Department of City Planning (DCP) plans for the strategic growth and development of the City through ground-up planning with communities, the development of land use policies and zoning regulations applicable citywide and sharing its perspectives on growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB).

DCP is a great place to work - cultivating intellectual inspiration, professional development, and creativity. Visit our website at www.nyc.gov/planning to access the full listing of job opportunities and to learn more about the agency's services.

THE DIVISION

Information Technology Division's (ITD) vision is to become a dynamic and vibrant technology delivery organization of the New York City government that leads business transformations and technology innovations to enable citizen-centric smart urban planning, while promoting a culture of collaboration, talent development, and equity. ITD is responsible for developing technology solutions to support agency needs and citywide asks, including City Charter mandates, grant funding requirements, and citywide geospatial services, and maintaining systems infrastructure and endpoint assets, to optimize operational efficiency, promote innovation, and collaborate with other city agencies to enhance service accessibility to citizens. The division provides necessary computing infrastructure and productivity-enhancing technology tools in a hybrid mode (on premise and in the cloud), to support DCP's interdisciplinary staff across five boroughs, including planners, urban designers, project managers, and executive management. The division is comprised of experienced and talented software engineers, geographic specialists, service engineers, and technology leaders who specialize in managing system infrastructure, cyber security, geospatial data engineering, application services, and portfolio management.

Within ITD, the Application Service Management (ASM) unit is responsible for design, development, and maintenance of web applications, agency web site, customer relationship management solutions, and productivity tools. Staffed with a team of highly skilled software engineers, web developers, and quality assurance analysts, the ASM unit configures and integrates low-code and no-code solutions to satisfy the agency priorities, ensures the agency is getting the most value from the city government's sizeable investment in the Microsoft collaboration suites and software engineering services, including Microsoft Dynamics, SharePoint, Power Apps, and Office 365, and manages city's mission-critical land-use application platform as well as internal business and operation support systems for workflow management, team collaboration, and custom reporting, while adhering to quality and security standards, and delivery expectations.

THE ROLE

ITD's Application Service Management (ASM) unit is seeking a Senior Software Engineer who is highly skilled and experienced in Microsoft Dynamics CRM development with expertise in Microsoft Azure and .NET/C#/SQL Server to lead the design, development, and integration of Microsoft Dynamics CRM solutions to enhance current business processes, build new custom solutions, and provide system support to the agency's Dynamics portfolio. The candidate will play a crucial role in designing, developing, and maintaining critical business applications and collaborate with cross-functional teams to deliver high-quality software solutions that meet business requirements, while ensuring performance, scalability, security, and accessibility.

Under supervision and general direction, with considerable latitude for the exercise of independent judgment, the Senior Software Engineer's responsibilities include, but may not be limited to:

• Lead the design, development, and customization of Microsoft Dynamics CRM solutions, including configuration, custom plugins, workflows, and integrations.

• Collaborate with business stakeholders to understand and document requirements, translating them into effective CRM solutions.

• Design and implement scalable and maintainable CRM solutions that align with industry best practices and business needs.

• Develop and configure standard workflows, dashboards, forms, views, and custom reports.

• Develop reports or dashboards using Power BI and integrate with Microsoft Dynamics CRM.

• Develop web application, web API, and Window services to integrate with Microsoft Dynamics CRM.

• Integrate Microsoft Dynamics CRM with other systems and applications, leveraging Microsoft Azure services for seamless data exchange and automation.

• Develop custom code using .NET/C# to extend the functionality of Microsoft Dynamics CRM, meeting complex business requirements.

• Develop and optimize complex SQL queries, stored procedures, and triggers to manage data effectively between on-premise Microsoft SQL Server databases and Azure databases and services.

• Perform performance tuning and optimization of Microsoft Dynamics CRM and Azure components to ensure high availability and responsiveness.

• Lead the implementation of security measures and compliance standards within the CRM system.

• Provide technical guidance and mentoring to developers and collaborate effectively with cross-functional teams.

• Troubleshoot and resolve complex issues, performing root cause analysis and implementing effective solutions.

• Stay up to date with the latest Microsoft Dynamics CRM, Azure, and .NET/C# developments and trends, and recommend innovative solutions.

• Document technical specifications, design deliverables, and unit test results.

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Bachelor's degree in Computer Science, Software Engineering, or related field. Master's degree is a plus.

• Proven experience (5+ years) as a Senior Microsoft Dynamics CRM Developer with strong expertise in Microsoft Azure and .NET/C# development.

• Proficiency in designing and customizing Microsoft Dynamics CRM solutions, including plugins, workflows, and custom entities.

• Hands-on experience with Microsoft Azure services, including Azure Functions, Azure Logic Apps, Azure Service Bus, and Azure DevOps.

• In-depth knowledge of .NET/C# development, JavaScript, HTML5, CSS, RESTful APIs, and web services.

• Hands-on implementation experience with Microsoft Power Apps.

• Experience with data migration and integration techniques, particularly involving CRM systems and Microsoft SQL Server.

• Strong problem-solving and debugging skills, with the ability to analyze complex issues and implement effective solutions.

• Experience with Agile Scrum and DevOps methodologies.

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.

• Microsoft Dynamics CRM certification is a plus.

• Strong understanding of security best practices in Microsoft Dynamics CRM and Azure.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.