Senior Software Engineer

Job Description:

Job Description: Senior Stability Optimization Engineer

The Role

The Workplace Investment Stability & Automation Engineering Center of Excellence (COE) looking for a utility player who can play vital roles (Deep Hands-on development & Incident Manager) with strong communication, highly customer focused, proven engineering with production operations background.

In this role, Stability Optimization Engineer will be responsible for leading the workplace investments response to environment issues across all the product lines part of Stability Optimization workstreams as well as working closely with the development, engineering, and operations teams.

The Expertise and Skills You Bring

• A Bachelor's or master's degree in Computer Science, Software engineering or related field

• At least 5 years of experience working in sophisticated production environment, on-Prem and Cloud

• Must have full understanding of the ITIL practices to support the day-to-day operations

• Experience working with CI/CD pipelines stacks like GitHub, Stash, Jenkins, Concourse, Ansible, Maven, JUnit, Docker, JMeter, Artifactory, Sonar, Veracode, Kubernetes, Udeploy

• Hands-on Experience with Public Cloud environments, preferably AWS and Azure.

• Experience with monitoring systems such as CloudWatch, Datadog/Splunk, ELK stack.

• Strong Experience with Kubernetes, AKS, EKS and ECS

• Build solutions that consider our multi-tenant hybrid Cloud and on-Prem environments

• Ensuring magnificent execution of the incident resolution process, with clear communication that drives very high levels of customer's satisfaction

• Creating, communicating, and driving the incident response strategy and actions for incidents.

• Leading resources assigned to the incident and ensures the incident is receiving the proper support to drive resolution as quickly as possible.

• Escalating, prioritizing, communicating, and coordinating high severity incidents ensuring adherence to the company's incident response process.

• Addressing incoming escalations from executives regarding the incident.

• Ensuring all agreed to operational policies and procedures are adhered to and championing the incident response process.

• Driving the incident response process from detection through containment and eradication.

• Leading the coordination with customers through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.

• Leading multi-functional post-incident process reviews to ensure continuous improvement of operations and execution¬

• Contribute to the improvement of the incident response process based on lessons learned.

• Capability to partner with Operations and Customers on stability opportunities based upon reporting/trending findings as well as operational readiness

• Ability to quickly learn new concepts and technologies to support day to day operations

• Customer orientated personality exhibiting professionalism and enthusiasm

• Good technical background with the ability to discuss architecture, hardware, and software concepts

• Demonstrate ability to form trusted working relationships with business unit customers through collaboration and enhanced effective communications

• Inquisitive in nature (seeks to understand why and challenges the "status quo")

• Help focuses the attention, technology and processes required for optimally scaling automation initiatives

• Expertise in conveying technical concepts to technical team members, and/or other technical contributors and business across the organization

• Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams

• A passion for excellence, innovation, and collaboration; eager to learn and adapt every day

• Able to coach team members in areas where you have domain expertise and able to coordinate with partners on

• Drives with a high level of operational urgency

• Flexibility, integrity, and creative problem-solving skills are a pre-requisite to be successful in this role.

The Value You Deliver

• Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle

• An automation mentality to drive platform stability approaches

• Streamlining processes, optimizing workflows, introducing new features with positive business impacts

• Bring together technical, procedural, and financial data to reduce toil and increase efficiency

• You will execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.

• Must bring flawless execution and results in role of organizational navigator and collaborator.

• Actively learning, sharing insights, knowledge, industry practices and developments, within your area of expertise

• Impactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellence.

The Team

The WI Stability & Automation Engineering Center of Excellence (COE) is passionate about driving WI organizational' s technological innovation initiatives and improvements which accelerates the squad, operational efficiencies and improve the customer experience. The mission of the COE is engineering excellence across the WI business with focus areas on engineering efficiency, engineering measurement and maturity, engineering innovation and engineering culture and craft.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.