Who we are and what we do
SurveyMonkey (Nasdaq: SVMK), is a leader in agile software solutions for customer experience, market research, and survey feedback. Our platform empowers more than 20 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey's products, enterprise solutions, and integrations enable more than 345,000 organizations to deliver better customer experiences, increase employee retention , and unlock growth and innovation. Ultimately, SurveyMonkey's vision is to raise the bar for human experiences by amplifying individual voices.
What we're looking for
We are looking for a Senior Software Engineer to join our billing team, who has a passion for solving complex and interesting problems.
Our e-commerce platform handles 35+ different currencies. We're always looking to integrate with new payment service providers to increase our growth and business.
We need to manage scale and growth. With customers all around the world, our services have to run all the time. The system you will work on supports the entire self serve purchasing flow of all of SurveyMonkey suite of products.
We're a company that loves to make decisions with data. We're a people powered data company for a reason. We want to build a payments platform that can support A/B testing.
Architect the e-commerce and payments platform with consistent service APIs.
Build systems that handle customers' sensitive data with regards to the highest standards for security and compliance.
Build a platform that can be consumed by third-party consumers for accepting payments securely.
Develop high traffic, multi-region services.
Top-to-bottom ownership of new features, including creating technical specs, writing readable code, and keeping tabs on post-release metrics.
Design fault tolerant systems that can scale, and allow us to move quickly without affecting customer access.
Build observable systems that track important metrics and automatically notifies when something is off.
Mentor engineers on best practices.
Investigate and address issues with performance, scalability, and maintainability.
Foster the spirit of continuous improvement and learning amongst fellow engineers..
8 years of professional programming experience in a professional high scalability environment.
Culture of code reviews, writing technical specs, and collaborating with other people
Experience in the ecommerce or payments/billing space.
Efficient in SQL queries and design schemas for relational databases
Bachelor's in Computer Science or a related field
Experience building high-traffic systems
Work in agile environments with frequent deployments
Practice automated testing, believes and enforces good code quality and best engineering practices.
What we offer our employees
SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture for our 1,000+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can thrive. We've won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.
SurveyMonkey was recognized by Great Place to Work and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC's Disruptor 50 and the Forbes Cloud 100.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available for applicants with disabilities.