Senior Site Reliability Engineer (Sre)

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries.

At Rokt, we practice transparency in career paths and compensation. 

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Senior Site Reliability Engineer

Compensation: $190,000 - $300,000 salary, employee equity plan grant & world class benefits.

About Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

The Rokt engineering team builds best-in-class ecommerce technology that provides personalized and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which give engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centers in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

Requirements

The Role

As a Senior Site Reliability Engineer (SRE) you will be part of a team responsible for designing and building high levels of availability, scalability and reliability into our systems. You will become intimate with the architecture of our systems and be responsible for diving deep into code, lead architecture and root cause analysis workshops working directly with feature teams.

Responsibilities

• Evolve systems by pushing for changes that improve reliability and latency
• Our day-to- day is driven by helping our product teams create robust software faster.
• Introduce best practices into the teams around observability, SLOs and reliability.
• Work in close collaboration with partner teams to shape the future roadmap to improve reliability and establish strong operational readiness across teams.
• Participate in system design consulting, and capacity planning.
• Identify areas for improvement across the organization and drive Engineering-wide technical change in the field of Site Reliability.
• Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices.
• Partner with the broader Rokt organization to build a culture of rigorously learning from incidents.
• Contribute to Root Cause Analysis (RCA) investigations and follow up each incident to ensure the appropriate action items are in place and prioritized.
• Designing tools to help our entire engineering organization be as productive as possible.
• Lead development and roll out of new tools, technologies and processes that have high business impact and are used by multiple teams that improve reliability and velocity.
• Contribute to documentation and uplifting of partner teams

Requirements

• 3 years hands-on experience in Site Reliability and Observability Engineering, debugging, diagnosing and correcting errors and resolving high severity incidents
• Commercial experience in one of the following languages Java, C#, Python or Go.
• Solid experience with cloud infrastructure and tooling such as AWS, GCE, Azure, Kubernetes, Docker, CI/CD pipelines, Terraform.
• Experience working on various monitoring and alerting tools
• Strong organizational and interpersonal skills, with experience instilling a culture of operational maturity.
• You have handled multiple on-call shifts and navigated incidents through to the retrospective process.

Nice to have:

• Experience in Defensive programming, Circuit breakers, Resilience frameworks, Fault tolerance, and self-healing mechanisms of services.
• Experience building solutions in distributed systems for high volume transaction or developing support-focused tooling.
• An ability and desire to mentor and coach engineers.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.
• Ideas, opinions, and the ability to share them through respectful proposals, presentations, and team-wide discussions, An eagerness to work and learn in the open and share your learnings with your teammates

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.