Senior Services Principal - Healthcare

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

The primary purpose for this position is to manage delivery-related activities for services engagements and implementations across multiple practices. This position is also responsible for ensuring achievement of all delivery-related performance objectives, utilization targets, revenue targets, and other key metrics. This role also participates in uncovering other CDW revenue/business opportunities within the accounts they cover

What you will do:

• Manages delivery projects, including CDW delivery team members, alliance partners, and subcontractors.

• Ensures all delivery teams achieve established performance targets.

• Ensures services solutions are delivered to clients on time, within budget, and meet all quality, design and contractual specifications.

• Ensures appropriate margin targets are established, project scope is well defined, and project risk is acceptable.

• Works directly with the client to drive the closure of critical issues, addressing root causes.

• Works collaboratively with the staffing function to obtain the right resources for projects. Provides executive level business justifications and strategy when recruiting for new team members based on company growth plans and/or skill needs.

• Maintains a billable utilization target through Project/Program Management or Delivery work on projects at assigned accounts.

• Collaborates with sales team in closing other CDW business (hardware, software and services), including personal participation in the selling process, and leading pursuit efforts.

• Marshalls appropriate sales and pre-sales resources to effectively win opportunities across CDW' solutions portfolio. Educates the sales team on client needs and best approaches.

• Uses broad IT knowledge and skills to contribute to development new offerings and client solutions.

• Authors or approves all SOWs and projected financial outcomes.

• Cultivates the company reputation as a leading-edge provider of services solutions.

• Implements best practices and process improvements to increase services capability, revenue, and profitability.

• Advocates for the CDW project team around Recruiting, Coaching and Rewards & Recognition.

• Enhances CDW's project delivery capabilities by educating others & developing tools.

• Complies with all time compliance and time entry guidelines.

• Sr Services Principals typically manage two to four accounts with an aggregate revenue target of $4 to $6+ million annually.

What we expect of you:

• Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field, 10 years of Consulting and Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains, OR

• 14 years of Consulting and Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains.

• Demonstrated experience leading advanced and complex technology projects in support of business initiatives.

• Proven ability to understand clients' business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.

• Ability to engage in difficult conversations with project teams and clients on issues, risks and escalations, up to and including executive conversations.

• Develop longer-range project plans and schedules to complete complex projects or new solution/product development.

• Transfer technical skills/knowledge to client, multitask and to prioritize workload under tight deadlines in a fast-paced environment.

• Attention to detail and follow-up skills.

• Leadership, delegation, coaching, mentoring, personnel management skills. Ability and willingness to help develop junior members of the team.

• Strong communication, presentation skills and ability to work in a team environment.

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

• Graduate degree in Engineering, Computer Science, Management Information Systems, Business, or a related field, a plus

PMP certification, a plus

• Consulting experience with Fortune 500 clients, a plus

About us

We make technology work so people can do great things.

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/

Date Posted: Jun 21, 2024

Job Category: Engineering

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